Job Description

Who We Are: Founded in 2015, Mursion is a technology-driven, multi-disciplinary startup creating cutting-edge virtual reality simulations. Our simulations are used globally by professionals across multiple industries to practice and master the complex interpersonal skills necessary to be effective in high-stakes professions. Mursion promotes a unique culture where individuals are able to be adventurous in the pursuit of improving human interactions. Ideal candidates at Mursion are team-players, comfortable working across remote teams and distributed environments, and invested in the idea that high-impact learning experiences can be both powerful and playful.

Who We Want: We seek talented people from diverse backgrounds and experiences, who are inspired by our mission to leverage virtual reality technology to reinvent professional learning, and who are motivated to help Mursion become the premier global platform for virtual simulation training for behavioral skills. We value empathy, curiosity, and constant improvement both in our internal operations and when working with partners and clients. Our employees are most successful when they employ strong collaboration skills, skilled communications, a problem-solving orientation, and demonstrate comfort in an evolving and fast-paced startup environment.

Position Overview

Mursion’s business is growing rapidly and we are seeking a Client Operations Implementation Associate who will set the foundation for building long-lasting partnerships by providing exceptional service during initial onboarding to Mursion’s platform. This role is a balance of independent work and partnering with Sales, Client Success, and Product team members to ensure that new clients are appropriately introduced to the platform and are ready for engagement and learning. The ideal candidate for this role will have strong technical project management and relationship-building skills.

This position is a full-time, salaried position reporting to the Manager, Client Operations. Salary will range between $65,000-$75,000 + bonus and benefits based on applied experience, geographic location, and other factors identified by the hiring committee. This is a fully remote position with the option to work from Headquarters in San Francisco.

Responsibilities:

• Ensure successful implementation process from kick-off to go-live; set, communicate, and manage expectations throughout and provide updates to key stakeholders, including the client
• Manage the client experience by facilitating product onboarding calls, making recommendations to the client on optimal set-up, troubleshooting client challenges during onboarding
• In partnership with the Client Operations team, use technical and platform expertise to develop creative solutions to operational challenges
• Assist in the development of product and process documentation
• Develop project plans leading to seamless client onboarding and product releases
• Understand the technology and integration landscape of client systems and our internal systems, and be able to evaluate and recommend enhancements
• Demonstrate strong communication skills and ability to interact with clients

Qualifications:

• 3+ years of work experience on a client-facing team in a customer service setting
• 2+ years working in a corporate environment such as SaaS, tech, or start-up
• Solid written & verbal communication skills
• Exceptional project management skills
• Experience using project management and CRM software (the team uses Hubspot, Asana, and Jira)
• Ability to deal with ambiguity
• Detail-oriented
• Proactive self-starter
• Experience in a tech company or a start-up

Core Competencies

• Adapts to New Situations
• Builds an Inclusive Culture
• Delivers High Impact Work
• Demonstrates a Growth Mindset
• Demonstrates Technical Aptitude

We understand that not everyone will demonstrate proficiency in all of the areas listed under the responsibilities and qualifications. At Mursion, we strive to raise the bar! We encourage women and historically marginalized communities to apply if you feel your skills and life experiences are transferable to some of the qualifications in the job description.

Compensation and Perks: Salary commensurate with experience. For full-time employees, Mursion offers competitive benefits, which include full medical, dental, and vision insurance, a 401k matching program, paid holidays, and unlimited PTO.

Collaborate with a unique blend of employees ranging from 3D artists, software developers, operations, sales, and finance teams to actors who deliver interactive, highly immersive simulations. Be at the forefront of reinventing learning for the future workforce.

How to Apply: Qualified candidates should submit a resume. Applications will be reviewed on a rolling basis, so interested parties are encouraged to submit as soon as possible.

Mursion is an equal opportunity employer and encourages applications from People of Color, Women, Persons with Disabilities, and the LGBTQIA+ community.

Company Values:

We cultivate empathy

Empathy is at the core of all we do. We make time to communicate and listen before we take action. We make decisions based on reasoned analysis and authentic care for the aspirations of our partners and colleagues.

We lead with curiosity to create lightbulb moments

Our team is strengthened by having the courage to thoughtfully ask difficult questions. We are results-oriented innovators who create dynamic solutions to complex problems by encouraging transparency, creativity, and iteration. We are energized by thought-provoking conversations and the diverse perspectives of our partners and peers.

We strive to raise the bar

We see ourselves as trailblazers in simulation. Our learning theory is grounded in research and we demand empirical evidence before concluding our efforts have been successful. We always look for ways to improve. We recognize we live in an imperfect world and we embrace our responsibility to promote shared understanding and elevate humankind.

We have the courage to be human

We are a fun-loving, driven team of developers, artists, entrepreneurs, operational masterminds, and technologists dedicated to the proposition that learning experiences can be powerful and playful. We recognize that we are more than a business; we are a community of unique individuals with a collective focus to improve human interactions through practice. It is through our humanity that we create better products and learning experiences for our partners.