Job Description

At Meta Reality Labs, we are inventing the future. We are looking for an experienced Hardware UX Research Manager with research, communication and people management skills. Reality Labs is building a diverse set of devices, from head-mounted VR devices to AR glasses to the future of input and interaction – this space is ripe for research. But figuring out the right research, the appropriate involvement, and the ideal touch points is a delicate balance, especially in a process-averse culture. What makes a good candidate? Someone who has exceptional research skills, but who also understands the balance between scrappy and rigor, and ultimately how research translates into product development decisions. It's not enough to answer interesting questions about user behavior; our team focuses on impact. You will oversee a team of world-class researchers across one or more of our key Reality Lab device categories. Our researchers employ a variety of methods to accomplish our goals, including lab-based experimentation, usability testing, surveys, and field studies. We value a diverse range of perspectives and stem from many different backgrounds—geographically, culturally, educationally, philosophically. We come from industry and academia, with roots in HCI, cognitive science, perceptual psychology, industrial engineering, biomedical engineering, anthropology, and sociology, among others. You must be an experienced researcher, but also able to think creatively and develop new methodologies for emerging technologies within Reality Labs. You must be able to develop your team's skills and foster collaborations with key partners, including hardware engineering, industrial design, system architecture, research science, marketing, and more.

UX Hardware Research Manager Responsibilities:

• Build and manage high-performing teams composed of UX researchers, human factors specialists, and pathfinding researchers.
• Independently manage day-to-day activities and complex situations. Identify problems and solutions around escalations.
• Set clear expectations and goals for direct reports and collective team while holding individuals and team accountable for success.
• Build and grow strong relationships between your team and partner teams (including perceptual science, industrial design, hardware engineering, UX design) to create a holistic understanding of users’ experience, including tradeoffs & dependencies across workstreams.
• Build and develop a research toolkit that extends across all levels of complexity.
• Successfully partner with other research teams across Reality Labs, to ensure a cohesive and cross-functional vision for Research.
• Become a trusted, strategic partner to product and strategy stakeholders by communicating and demonstrating the value of user research, and by delivering insights that lead to demonstrable business value.
• Partner with the recruiting organization to build diverse teams and inclusive environments.
• Provide clear, actionable feedback and support to develop and grow individuals.
• Work closely with underperformers to help them meet expectations.
• Determine team composition, placement decisions and hiring strategy.
• Mentor other managers (research or cross functional) at multiple levels.
• Resource Allocation - ensure we are always focusing on the highest priority things, focusing both on the short term needs as well as looking ahead to the next big challenge.
  
  

Minimum Qualifications:

• Master’s degree in Human Factors, Ergonomics, Cognitive Psychology, HCI, Industrial Engineering, Perceptual Psychology, or a related field
• 10+ years of experience conducting and/or studying research post-Bachelor’s degree
• 2+ years experience directly managing, coaching and developing full-time researchers
• Experience developing and shipping hardware products in fields such as medical devices, audio/visual devices, consumer tech, automotive, aviation, AR/VR, sports and exercise science, etc.
• Experience directly conducting primary research (either qualitative or quantitative) end-to-end (i.e., designing, fielding, analyzing and reporting out data)
• Experience building teams over time through hiring, growing, and retaining high-performing researchers
• Track record of translating research into business impact
• Experience working with a variety of cross-functional peers and stakeholders (e.g., product managers, data scientists, designers, engineers, policy, communications, marketing)
  
  

Preferred Qualifications:

• PhD in Human Factors, Ergonomics, Cognitive Psychology, HCI, Industrial Engineering, Perceptual Psychology, or a related field
• Experience developing and shipping consumer hardware devices (e.g., personal computing devices, wearable tech, input devices)
• Experience developing AR/VR technologies
  
  

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.