Job Description

Helpdesk/Customer Support Agent (VR/AR Gaming) - USA

My client are an award-winning virtual reality software company dedicated to advancing how educational and enterprise content is shared and consumed globally. Our core product a virtual communications platform that seeks to transform how people collaborate with each other globally by harnessing the power of immersive technologies.

Due to continued growth and success, we are looking for a competent Helpdesk/Customer Support Agent to join our team.

This is an opportunity to build your career with our highly collaborative and engaging team as part of a fast-growing & creative company. The digital world is changing, let’s shape it together.

This is a completely new type of role where your work life will be full time inside virtual worlds helping new users find their feet. You will be asked to support virtual events, provide 1 on 1 tutorials and guide visitors to the relevant company contacts where necessary. This role is ideal for people with VR/AR gaming experience combined with customer support experience.

Role Responsibilities

• Serve as first point of contact for new users logging into the Metaverse application platform
• Provide tutorials and answer how to questions from virtual users inside the platform
• Provide support for virtual events held inside application and provide additional training for event organizers
• Monitor support tickets and forum posts and redirect queries as needed
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Attend company meetings virtually
• Provide second level support to the QA team during testing periods

Required Skills

• Proficiency in spoken and written English
• Proven experience as a help desk technician or other customer support role
• Tech Savvy with knowledge of VR/AR industry
• Good understanding of computer systems, mobile devices and other tech products
• Customer-oriented and cool-tempered
• Ability to diagnose and resolve basic technical issues