Job Description

Benefits And Pay

• Competitive Wage with Various Bonus Opportunities and Inclusive Perks
• Comprehensive Benefits including medical, dental, vision and 401k Savings Plan
• Endless Career Growth Opportunities
• Employee Rewards and Recognition Programs
• An exciting company with a welcoming culture driven by Diversity, Inclusivity and Teamwork
• Wellness programs to help you maintain a better quality of life
• Employee discount programs
• Complimentary meals at onsite cafeteria
  

A Day In The Life

• Execute testing procedures for 3rd party submissions to App Lab to ensure apps meet technical, content policy, app policies and publishing requirements
• Escalate non-standard submissions
• Report on trends and advocate for platform level solutions to common rejection reasons
• Propose and drive improvements to the testing and feedback process
• Communicate with developers about their submission results via standard responses
• Use problem solving skills, in conjunction with tools and resources, to resolve non-standard and/or escalated issues
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Solve problems or offer solutions that are that are generally unstructured and require extensive clarification
• Maintain in-depth knowledge of client products and/or services
  

The Skills That You’ll Need to Be Successful with Us:

• Strong written and verbal communication skills, ability to clearly document complex bugs and the steps to reproduce
• Developer advocate mindset, proven experience helping app developers overcome challenges to help them succeed
• Meticulous attention to detail
• BA/BS degree preferred but not required
• Strong organizational skills with the ability to juggle multiple tasks; adapt to quick changes
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
  

Minimum Requirements/Additional Info

• Required: Proof of vaccination against COVID-19, an infectious disease caused by the SARS-CoV-2 virus, or documentation that you require an exemption, consistent with Texas Executive Order GA-40, from the vaccine requirement for medical reasons, including prior recovery from COVID-19, or reasons of personal conscience or religious belief.
• High School Diploma or GED
• Personal or professional experience with video gaming, virtual reality (VR) and related experience
• Additional Customer Service and or technical experience preferred
• Able to rotate shifts, as needed
• Adhere to shift schedules and maintain acceptable attendance. Provide required notification of absence according to company policy
• Professional VR and/or Gaming Experience
  

Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

USA, Austin, TX

Language Requirements: English

Time Type: Full time