Job Description
Company OverviewWarnerMedia is a powerful portfolio of iconic entertainment, news, and sports brands. We bring people, technology, and the world’s best storytellers together to drive culture and meaningful connection. We believe the enduring power of stories can open our eyes to the world, to each other, and to new and different perspectives.
Join us. Shape your story here.
The Company
WarnerMedia is a leading media and entertainment company that creates and distributes premium and popular content from a diverse array of talented storytellers and journalists to global audiences through its consumer brands including: HBO, HBO Now, HBO Max, Warner Bros., TNT, TBS, truTV, CNN, DC Entertainment, New Line, Cartoon Network, Adult Swim, Turner Classic Movies and others.
WarnerMedia, LLC and its subsidiaries are equal opportunity employers. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
The Job
Warner Bros. is continuing to expand and evolve the Wizarding World of Harry Potter and Fantastic Beasts with the opening of a Flagship Wizarding World store in New York City. The store will bring to life the magic of Harry Potter and Fantastic Beasts for all Fans and Super Fans of the franchise. Flagship Retail will deliver incredible product, service and environments in spaces that truly celebrate the Wizarding World.
We are seeking a Virtual Reality (VR) Lead role which will support the leadership hierarchy of the store by maximizing customer and fan engagement in an awe inspiring, best in class retail environment. One of the main responsibilities for this role will be to support the store management team in leading a team of technicians and associates in an automated customer experience driven environment.
The Daily
- Maximize customer and fan engagement by delivering a world class service proposition.
- Inspire high-performing teams within an ever-changing retail landscape.
- Promote premium brand awareness through product training and knowledge.
- Create strategies to increase customer engagement and profitability.
- Actively foster a customer obsessed culture with team members.
- Generate energy and execute with excellence on all brand priorities.
- Oversee operations that regulate tech-based experiences.
- Coordinate staff in an in-world experience environment.
- Direct the flow of the customer journey within the store.
- Minimum 3-5 years’ experience in tech related field (preferably in a tech supervisory role)
- Experienced in navigating through automation systems, including wired/wireless networks, troubleshooting and hardware/software applications.
- Good understanding of business and financial concepts and demonstrated ability to lead the team to drive results
- Established time management, prioritization, and organizational skills
- Exhibited proficiency for business acumen with exceptional customer service experience
- Ability to communicate clearly and effectively with a positive attitude
- Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts
- Proficiency with Word, Excel, PowerPoint
- Exclusive WarnerMedia events and advance screenings
- Paid time off every year to volunteer for eligible employees
- Access to well-being tools, resources, and freebies
- Access to in-house learning and development resources
- Part of the WarnerMedia family of powerhouse brands