Job Description

The RL Service Team is looking for an Operations Intern to take on an exciting role in our Facebook office. Within this role you will work on independent projects oriented to drive business scale and the day-to-day activities of Post-Sales Service experience. You will have opportunities to work with vendors to understand and define strategic initiatives, create solutions for Service Operational challenges, and understand the impacts of analytics within Service Operations. These experiences will provide you with insights into managing Oculus and Portal products.

The RL team is developing the future of virtual reality and bringing products to consumers that transform entertainment and social experiences. Virtual reality’s potential to connect the world is immense—and we’re just getting started. The RL Service Operations team at Facebook is tasked with growing consumer adoption of Virtual Reality technology and with working with partners to develop this new exciting category.

Our internships are twelve (12) to sixteen (16) weeks long, and we have various start dates throughout the year.

• Your work will require you to successfully partner with a diverse set of team members spanning Service Operations, Go-to-Market, Legal, Service Engineering, and Forward Logistics. We are looking for a highly resourceful individual with passion for customers and self-motivation.
• You will complete a key project to include project description, problem statement, supporting documentation, and key results.
• Partner with third-party-vendors to deliver and review metrics related to Service.
• Understand service processes and repair quality to drive best in class results.
• Work with new products and help to define processes that will enable them in the future.
• Communicate project specific goals, objectives, and results to Service Management and Operations leadership.
• Currently has on in the process of obtaining a Bachelor or Master’s degree within Business Administration, Engineering, Supply Chain with focus on Manufacturing, or related field.
• Must obtain work authorization in the country of employment at the time of hire and maintain ongoing work authorization during employment.
• Interpersonal skills: cross-group and cross-culture collaboration.
• Project management coursework or experience.
• Experience using Excel, Tableau, Power BI, or similar, for analytics and reporting.
• Intent to return to degree-program after the completion of the internship.
• Focused on a continual pursuit of ideation and game-changing service solutions.
  
  

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.