Job Description

Job Overview

Health Scholars is searching for a Customer Success Specialist. As a Customer Success Specialist, you will be the main point of contact for your accounts, promoting customer engagement and assisting clients with achieving their business goals. You will guide customers through onboarding and ensure they are engaged with our platform and Virtual Reality (VR) Health Care training applications so that together you identify opportunities to expand. The success of our team and our company is dependent on the success of our customers. Their win is our win.

Responsibilities and Duties:

·      Responsible for introducing Virtual Reality to new customers.

·      Onboard the platform and the VR Training applications. Facilitating workshops with customers on best practices, crafting successful customer success plans, and helping customers execute on those plans.

·      Passionately acting on behalf of the customer to resolve issues and identify opportunities for growth.

·      Tracking engagement and employing strategies to keep customers engaged according to their success plans.

·      Representing the voice of the customer as the liaison to our product, marketing, and sales teams/processes.

·      Passionate about providing the best experience to our customers and about helping them achieve their goals.

·      Managing renewal, upsell, cross-sell, and other expansion opportunities.

Qualifications

·      Bachelor’s Degree (Preferred)

·      3+ years of customer success experience, ideally with a technology start-up and/or SaaS company.

·      Health Care industry experience preferred.

·      Customer engagement skills with the ability to establish trusted advisor relationships and the ability to harmonize the needs of both individuals and organizations.

·      Demonstrated track record of handling enterprise accounts with multiple stakeholders.

·      Experience negotiating contracts and managing renewals.

·      Proven success in account management.

·      Experience in project management a plus.

·      Proactive, self-motivated and self-directed with a positive attitude.

·      Collaborative problem solver with customers and internal stakeholders.

·      Excellent time management skills.

·      Excellent oral and written communication

·      Experience using a CRM like Salesforce.com and customer success tools like Zendesk

·      Experience with Microsoft Office, especially Outlook, PowerPoint, Excel, and Word

·      Ability to work remote and to travel approximately 50% (subject to fluctuate to accommodate customer needs.)

·      Comfortable with technology and emerging technologies

·      Ability to provide consultative services and selling. Or something like this…we just need folks who can act as a SME and offer best practices support. We need critical thinkers, not script readers.

Health Scholars Core Values

Be Fearless. Set big audacious goals and tackle everything that isn’t working or holds us back. Don’t be afraid to try something new, to ask tough questions, challenge your teammates or make a mistake. Fear, indecision, or settling will only hold us back. 

Seek Continuous Improvement. Come to work each-and-every day inspired and striving to be better than yesterday. Learn something. Make something. Lead something. Solve something - every day. 

Be Willing to Help. Teamwork makes the dream work, so check your ego at the door, collaborate, offer support, and pitch in to make sure we accomplish our shared goals.

Delight. Make every interaction with each other, with our partners and customers an awesome one. Go the extra mile, be excited, be thoughtful, and make the day-to-day experiences meaningful and pleasurable.

Get it done. We have to do what we promise, execute exceptionally, and hold one another accountable. This standard of delivery builds trust and will ensure great outcomes.

Have a Sense of Humor. Uhm, hello, what we’re doing is pretty freaking cool and a lot of fun. So let's keep it that way. Kindness, understanding, and a whole lot of laughter make the world and our office a better place.  

Who We Are

The best training isn't watched or read. It's experienced. At Health Scholars' we're reimagining healthcare training with virtual reality. Our mission is to prepare caregivers to deliver the very best care on the worst day(s) of someone's life. Our VR library features protocol-based training and competency assessment for high-risk scenarios. Simulations are designed to build procedural memory through a deliberate practice model while also supporting critical communication skills, situational awareness, and team dynamics.

Located in Westminster, CO our team is a diverse group of technologists, artists, medical professionals, educators and business experts. We are growing. If you are committed to making a difference and share the values below, we’d love to have you join our crew.Join our team and help us change healthcare with VR. Our company offers significant opportunity for motivated self-starters who thrive in a fast-paced environment that is quickly transitioning from a startup to a highly recognized healthcare industry disruptor.