Job Description

Must-haves

Excellent communication & Interpersonal Skills

1-3 years of technical background, troubleshooting software/hardware

Passionate about XR/Mixed Realty (AR & VR)

Able to understand business objectives

Knowledge of the SDLC/Agile Methodology

Plusses

MS Hololens, magic leap, realwear, Lenovo AR/VR, varjo, ScopeAR, or any similar hardware/software platform experience

ServiceNow ticketing

Kanban for managing workstreams

Day-to-Day

An enterprise client in the life sciences/medical device industry is looking for a Junior-mid level Mixed Reality Product Analyst to help scale out their AR/VR platforms. This team sits within the Medical Device organization and supports digital learning initiatives for internal employees and customers (surgeons, healthcare providers, etc). The ideal candidate will have 2-3 years of experience in an agile environment performing tier 1 technical troubleshooting of AR/VR headsets including walking customers to access modules, assisting with low level software upgrades, and performing low level hardware troubleshooting. On a day to day basis, this candidate will spend 80% of their time working with internal employees and 20% of their time working with the customers (health care providers) to resolve tickets that come up thru the ServiceNow ticketing queue. The Product Analyst will be escalating tier 2 tickets, working with the product owner to manage backlog and workstreams, as well as assist in defining requirements and standing up proof of concepts. They will be trained on the XR platform but should be able to pick up the knowledge quickly and establish XR subject matter expertise across the team.