Job Description

Job Description

XR Support Analyst - Virtual Reality Greater Philadelphia Area

Interview Logistics: Virtual Teams Interviews

Required Skills Set

Recent Grads welcome to apply with experience in virtual reality, used headset for gaming as hobby or work environment

Physical Environment And Working Conditions

This is a global program so our hours of operation span anywhere from 7-8 am to 8-9 pm EST; occasionally, while not required, it would be preferred if the candidate in Philadelphia area or NJ

Years of Experience: 1-3 years of working professionally in a matrixed IT organization


Education Required: Bachelors Degree or Equivalent Work Experience

• Provides subject matter expertise across our XR platforms
• Provides tier 1&2 technical field support
• Manages knowledge articles and other technical/IT artifacts
• Owns and drives daily IT enablement tasks
• Participates in shaping our XR product development backlog and service model
  

Additional Preferred Skills

• Software development skills
• Product ownership/management
  

Project Description

• Ability to quickly create subject matter expertise across our XR platforms
• Experience logging and processing support tickets - preferred
• Great attention to detail, experience with software troubleshooting and root cause analysis
• Able to balance many tactical level tasks against priorities and timely delivery
• Excellent communications, including the ability to plan talk technical concepts/instructions to nontechnical end users
• Tracking and reporting workstream statuses
• MS office/KanBan/Service Now
• Moderate Technical/Technology acumen
• Enthusiasm and propensity for continual learning
• Comfortable with ambiguity and flexible to a quickly changing environment with the nature of our work
  

Colorado Residents Only: The salary range for Colorado residents is $80,000 to $165,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as, a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, utilization bonus, 401k, time off for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you’ll find a far-reaching choice of benefits and incentives.

At Turnberry, Inclusion is one of our core values. We are fully invested in and focused on hiring and growing a diverse team of high performers. We’re committed to creating a positive and connected work environment for all. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.