Job Description

System Administrator (Maynard, MA)

Kaon is a B2B software company creating next-generation interactive applications for leading companies such as AWS, IBM, Cisco, Thermo Fisher Scientific, Siemens, Abbott and many more. Our interactive sales & marketing applications simplify our clients’ complex product and solution stories in a visually engaging way. Kaon’s solutions play a key role in the experience economy and in driving digital transformation.

Kaon’s High Velocity Marketing Platform allows us to create and deploy interactive applications in real-time to any device, anywhere. This platform supports each customer’s evolving portfolio of products and stories, thereby maximizing marketing efficiency. Kaon delivers a solution that works across every device - interactive touch-screen appliances, Web, mobile devices, Augmented Reality, Virtual Reality, online and offline.

Values

• Exemplify the core values of the company: Honesty, Customer Value, Continuous Improvement, and Excellence in Everything We Do;
• Demonstrate leadership;
• Demonstrate an eagerness to grow and learn more about the company and the market. This includes asking questions, reading, modeling others, and being open and responsive to feedback/areas of improvement;
• Exhibit professionalism and commitment to the role, company and deliverables;

Position Overview 

Oversee the day-to-day IT functions of the company, including:

• Operation of the VPN
• License management for internally used commercial software (e.g. Adobe, Autodesk, Intuit, Salesforce.com, etc.)
• Procurement and support of computers and mobile devices for employees (predominantly Mac’s, iPads, with some Windows devices.)
• Manage company computer hardware and software inventory
• Support local and remote team members with their computers and corporate IT access
• Manage company IT back-up and disaster recovery plan
• Manage company key-card security system

Manage corporate internet access relationships:

• Manage and interact with ISP’s for support and service
• Manage and interact with VoIP provider for support and service

Manage and interact with facilities team for local power and other critical IT support functions

Provide support to employees to troubleshoot and resolve IT issues

Provision test or rental equipment for customers (e.g. iPads, VR devices, PC’s)

Location: Maynard, MA (this is primarily an on-site position with some flexibility for part-time remote work)

Key Responsibilities

• Monitor Kaon customer emergency line/email and liaison follow-up with appropriate Kaon employees
• Collaborate with Kaon dept. managers to standardize position computer requirements, ordering process and back-up
• Troubleshoot user IT issues on an as-needed basis - at the Kaon office or in the field (for remote employees)
• Onboard new employees with necessary computer hardware equipment, software, email accounts (Google Workspace), etc
• Propose and manage upgrades and operational improvements to corporate IT systems

Required Core Skills

• Knowledge of common IT toolsets (e.g. Office, Google Docs, Remote Desktop, Google Workspace, Salesforce, DropBox)
• Understanding of LAN technology, such as switches, routers, WiFi, and VPN
• Deep knowledge of, and troubleshooting skills on Mac, Windows, Android and iOS operating systems and hardware
• Excellent written and oral communications

Personal Characteristics

• Active listener and continuous learner
• Highly motivated self-starter
• Results-focused
• Passion for solving problems by building valuable long term relationships
• Disciplined in time management
• Detail-oriented
• Effective operating independently and also as a collaborative team member
• Highly professional
• Exhibits the highest standards of ethical behavior and values 

Experience

• 3-5 years of IT Support and system administration
• Experience working in a small organization where people operate without a great deal of corporate oversight/structure but are responsible for outcomes

Compensation

• Commensurate with experience
• Company benefits include health insurance, dental insurance, 401(k) plan, and stock options

Contact: careers@kaon.com