Job Description

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

The Developer Support team is looking for a new manager to focus on improving the tools and processes of the larger Ecosystem team. As the Ecosystem Infrastructure Manager, you will be responsible for gathering the requirements of our partner teams - representing those requirements to our cross functional partner teams - and, where applicable, integrating our tools with theirs. You will also work to develop new processes, discover and standardize new tools, and drive efficiency improvements to handle the influx of new VR developers into the ecosystem.The ideal candidate has an interest in video games, virtual reality, and improving the experience of our developers, with a strong focus on process oriented thinking, and driving tools improvements. If you can’t let an inefficient process stand, if you can’t see a machine without wanting to take it apart and put it back together again, if you want to make a difference to the experience of VR developers and those that support them, this is the role for you.

Responsibilities

• Create and maintain a central repository for existing processes
• Create a framework for driving efficiencies in the processes of sub-teams, advising on opportunities in tooling and automation
• Own the roll out of new tools across the organization, including training, change management, documentation, etc.
• Work with the Ecosystem teams to scope and influence tool changes and drive priorities among cross-functional stakeholders
• Engage with cross-functional teams to identify constraints, dependencies, risks, and to deliver software features
• Prepare and present crisp and actionable project statuses to stakeholders and executives
• Drive changes in our internal (app submission, app review, and proprietary CMS) and external (Salesforce, Zendesk, etc.) tools based on the above
• Improve the overall efficiency of our current processes and practices so we can deal with ever increasing volumes of developers
• Develop and measure metrics for performance and efficiency to validate tool and process changes
  

Minimum Qualification

• 5+ years Games Industry QA, App Testing, or Operations experience
• Experience documenting complex bugs, processes, and proposals for improvements
• Process and efficiency driven
  

Preferred Qualification

• Zendesk experience
• Salesforce experience
• Proven experience working in Developer Support, Developer Relations, or equivalent
• Scripting experience (Python, Hack, JavaScript, etc.)
  

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.