Job Description

There is a preference for this role to be based out of our offices in San Francisco, however we are open to remote candidates.

Who We Are: Founded in 2015, Mursion is a technology-driven, multi-disciplinary startup creating cutting-edge virtual reality simulations. Our simulations are used globally by professionals across multiple industries to practice and master the complex interpersonal skills necessary to be effective in high-stakes professions. Mursion promotes a unique culture where individuals are able to be adventurous in the pursuit of improving human interactions. Ideal candidates at Mursion are team-players, comfortable working across remote teams and distributed environments, and invested in the idea that high-impact learning experiences can be both powerful and playful.

Who We Want: We seek talented people from diverse backgrounds and experiences, who are inspired by our mission to leverage virtual reality technology to reinvent professional learning, and who are motivated to help Mursion become the premier global platform for virtual simulation training for behavioral skills. We value empathy, curiosity, and constant improvement both in our internal operations and when working with partners and clients. Our employees are most successful when they employ strong collaboration skills, skilled communications, a problem-solving orientation, and demonstrate comfort in an evolving and fast-paced startup environment.

Position Overview

Mursion’s business is growing rapidly and we are seeking a Client Operations Manager to provide critical data, process, and coordination support to the client success function. The ideal candidate will have experience using agile principles to streamline processes, be able to tell a story through data and be skilled at cross-functional coordination and communication. This person should be a systems-thinker, a self-starter, highly organized and a strong collaborator. This position is a full-time, salaried position.

Responsibilities

Client Success Enablement

• Partner cross-functionally to identify gaps, gather data, and build timelines for project execution
• Become an expert on the systems and platforms we use and partner with teams to train and onboard incoming new hires
• Create client FAQs in collaboration with the Client Success team for seamless client support
• Implement process optimization, automation, and system improvements to drive efficiency

Product Coordination

• Support strategic product rollouts; create operations readiness plan for new features and releases
• Streamline product-related client-facing materials from pre-sale to post-delivery
• Pull data on active and pipeline clients for Product rollouts and meet with the client success team to determine client timelines
• Collaborate with the product team to develop strategies for streamlining the release process
• Engage with stakeholders to determine the root cause of issues and propose solutions
• Streamline client-facing onboarding materials from pre-sale to post-delivery

Qualifications:

• 3 years work experience working with a Product team on releases in a customer service setting
• Solid written & verbal communication skills
• Exceptional project management skills
• Ability to deal with ambiguity
• Detail-oriented
• Proactive self-starter
• Experience in a tech start-up

Compensation and perks: Salary commensurate with experience. For full-time employees, Mursion offers competitive benefits, which include full medical, dental, and vision insurance, a 401k matching program, paid holidays, and unlimited PTO.

Collaborate with a unique blend of employees ranging from 3D artists, software developers, operations, sales, and finance teams to actors who deliver interactive, highly immersive simulations.

Be at the forefront of reinventing learning for the future workforce.

How to Apply: Qualified candidates should submit a resume. Applications will be reviewed on a rolling basis, so interested parties are encouraged to submit as soon as possible.

Mursion is an equal opportunity employer and encourages applications from People of Color, Women, Persons with Disabilities, and the LGBTQIA+ community.

Company Values:

We cultivate empathy

Empathy is at the core of all we do. We make time to communicate and listen before we take action. We make decisions based on reasoned analysis and authentic care for the aspirations of our partners and colleagues.

We lead with curiosity to create lightbulb moments

Our team is strengthened by having the courage to thoughtfully ask difficult questions. We are results-oriented innovators who create dynamic solutions to complex problems by encouraging transparency, creativity, and iteration. We are energized by thought-provoking conversations and the diverse perspectives of our partners and peers.

We strive to raise the bar

We see ourselves as trailblazers in simulation. Our learning theory is grounded in research and we demand empirical evidence before concluding our efforts have been successful. We always look for ways to improve. We recognize we live in an imperfect world and we embrace our responsibility to promote shared understanding and elevate humankind.

We have the courage to be human

We are a fun-loving, driven team of developers, artists, entrepreneurs, operational masterminds, and technologists dedicated to the proposition that learning experiences can be powerful and playful. We recognize that we are more than a business; we are a community of unique individuals with a collective focus to improve human interactions through practice. It is through our humanity that we create better products and learning experiences for our partners.