Job Description

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and in 2019 we invested 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Responsibilities

Do you enjoy being a member of a highly skilled team involved in the most cutting edge new products our company is developing? Would you like to be a founding member in development and introduction of the newest products that propel the semiconductor industry forward?

As a service product engineer, you will be effectively engaged in improving KLA's sophisticated semiconductor optical systems, and the service teams which support them! We are based in Silicon Valley and have the excellent opportunity to work with individuals and teams spanning the globe! Gain a systems-engineering level knowledge of highly sophisticated, groundbreaking systems by working with the product engineering and service teams. The systems include optics, electronics, EBeam, mechanical components, custom software and algorithms. 

In this role, you will:

• Play a large role in assessing products with respect to design for reliability, stability, and serviceability.
• Participate in the development and testing of system diagnostics and spec validation.
• Act as a two-way conduit for information transfer between the engineers responsible for crafting our products and the field service teams responsible for product maintenance and support.
• Capture and analyze data from systems populations residing is remote customer sites to identify sources of detailed issues, including technical, process, and people-based issues.
• Help develop and detail technical service procedures.
• Train support personnel such as tech support and customer support engineers.
• Develop new training materials which may include written documents, video tutorials and on-line web based training.
• Respond to situations where field service engineers have failed to resolve highly technical system performance issues, by providing written plans of action by e-mail or on-site hands-on assistance at customer sites in the US, Asia, and Europe.
• Write technical reports to communicate issues, analysis, technical assessments, system status, best-know-methods, and engineering recommendations.
• Take a proactive approach to improving service quality and profitability. 

Preferred Qualifications:

• Proven track record to work on sophisticated problems where analysis of situations or data requires an in depth evaluation of various factors.
• Results oriented and driven to excel.
• Enjoys teaching, troubleshooting, working with groups of people, and explaining sophisticated things as simply as possible.
• Strong analytic and data analysis skills. Excellent oral and written communication skills.
• Ability to work optimally in multidisciplinary, multicultural teams and to take a leadership role when needed.
• Quick grasp of meaningful, sophisticated technical information.
• Natural curiosity, inventiveness, and an interest in making things work better.
• Diverse Background to bring new perspectives to the team.
• Background developing and delivering remote technical training utilizing virtual reality, augmented reality and video.

Minimum Qualifications

Doctorate (Academic) or work experience of 0 years , Master's Level Degree or work experience of 2 years , Bachelor's Level Degree or work experience of 3 years

You can use this link to apply for this position and have your application viewed by the Hiring Manager and Lead Recruiter: https://kla.wd1.myworkdayjobs.com/en-US/Search/job/Milpitas-CA/Product-Engineer-PE3_2107708

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.