Job Description

As MKS is a federal contractor, you must be fully vaccinated for COVID-19 and show proof of same by start date as conditions of employment, except where an exemption (due to a qualifying medical condition or sincerely held religious belief, practice, or observance that prevents you from receiving the vaccine) has been approved by MKS.

Are you naturally curious? So are we at MKS. Our collective curiosity drives us to be an innovation leader in many industries. Our products drive technology advancements across a wide range of applications such as 5G, augmented/virtual reality, autonomous vehicles, clean drinking water and space exploration. We are a team of collaborators who value fresh thinking and believe in mutual respect, constructive candor, diversity and inclusion. As a valued and trusted partner to our customers, we are continually pushing the boundaries of possibility. We believe in creating technology that transforms our world and are looking for like-minded individuals to join our team. If this is appealing to you, we want to meet you.

The Business Systems Analyst supports the development, implementation and usage of information technology and management information systems within the ServiceNow suite. Working in partnership with the business process owners, super-users, and end-users, ensure full adoption, effective usage, and efficient deployment of our IT solutions. Effectively manage the change control process, gathering the end-user requirements, and communicating IT priorities and delivery status to the business. Translate business requirements into technical specifications for application development and integration. This is a highly technical role that needs to cross configuration and development aspects of the ServiceNow platform.

***This role can be remote for US based candidates, or offers a hybrid work option for days remote and onsite at our Andover, MA office.

Major Duties and Responsibilities:

· Provide IT Service functional support leveraging business process and ServiceNow configuration and optimal usage expertise

· Provide ServiceNow technical support leveraging technical design, application development, and application integration

· Collaborate with IT organization in the global design, configuration, development, and deployment of the organization's ServiceNow suite

· Support the IT end-user community by providing research, analysis and problem resolution to team members.

· Liaise with various business groups in the organization to facilitate cross-functional implementation of new or improved business process requirements for all IT-related business, systems critical to core organizational functions.

· Provide consultation and second tier application and training support to staff on issues to ensure compliance

· Provide input into the IT Roadmap, including the ServiceNow rollout, implementation of new modules, and major upgrades

· Effective management of internal client services - which allows all users to address questions, report problems, and submit requests related to IT production.

· Using analytical, consultative and communication skills, gather and document business requirements

What you will bring to the team, along with your curiosity ​and creativity:

·Minimum 4 years technical IT experience, preferably in high-tech manufacturing

· Bachelor's degree in Computer Science, Information Technology, Information Systems or other four-year degree focusing on information technology is preferred. ServiceNow and/or ITIL certifications are a plus

· ServiceNow administration and implementation experience with a strong preference for core Change Management functionality

· Strong Understanding of the core ITSM suite (Incident, Problem, Change, Request) as well as experience with others (ITBM, ITOM, ITAM, CMDB, Service Portal)

· ServiceNow development and integration experience

· Full knowledge of Systems Life Cycle development methodologies