Job Description

At Microsoft, we have bold ambitions: empower every person and every organization on the planet to achieve more. To make that a reality for 3D spatial-computing, the Mixed Reality Design and UX Research team drives the experience strategy and product design for Mixed Reality. We’re a team of futurists, technologists, scientists, and artists. But above all we are a team of optimists. We believe that the tools we create will bring people together in new ways—whether that’s scientists “meeting” on the surface of a virtual Mars, or some yet undreamt-of possibility. And empower them to make the world better, in ways both big and small.

We work across all devices, including Microsoft HoloLens, the Internet of Things, phones, tablets, desktops, and Xbox. We design and deliver across all platforms, and we serve multiple audiences, including consumer, enterprise, developer, and IT admin.

Our Mixed Reality Design and UX Research team comes from a wide variety of backgrounds, identities, previous work histories, and life experiences. We’re united in our curiosity, open-mindedness, and imaginations. We’re eager to maintain and grow that diversity, and we’re excited to add divergent thinkers and makers. Join us if you are passionate about groundbreaking Mixed Reality technology and want to work on a team dedicated to a culture of inclusion, growth mindset, and collaboration. You’ll join a team that explores and learns by making as well as obsesses over every degree, pixel, word, and sound wave. And each day, you’ll bring your curiosity about the world to re-imagining the relationship between people and technology. Your work will shape the future of Mixed Reality, to empower people to achieve more and live a more wonderous future. Together, we’ll put humans at the center of all we do.

About The Role

Microsoft’s Mixed Reality Design and UX Research team is looking for a customer-focused Senior Service Designer with expertise in human-centered product and service design.

You will be focused on our end-to-end user journeys, with special attention to the diverse touchpoints by which a user or community of users may enter, manage, and share their mixed reality experience across a broad ecosystem of devices.

This team supports our employees in all locations around the country. This job has the option to be remote or located in one of our hubs.

Responsibilities

As a Senior Service Designer, you will have the following responsibilities:

• Collaborate with designers, researchers, engineers, and program managers to design, communicate, and scale Mixed Reality services through artifacts like user flows, journey maps, service blueprints, storyboards, and Unity-based prototypes
• Drive a process of rapid and iterative prototyping of human-centered service design concepts 
• Document and communicate design rationale and recommendations that articulate both the “why” and the “what” of mixed reality solutions
• Facilitate design thinking within an engineering organization by building relationships, introducing new processes, and communicating trade-offs that keep the human in the middle of the conversation
• Deliver to deadlines agreed-to by Design leads and tracked by Producers to ensure on-time, quality delivery
• Seek inclusive and divergent feedback from peers and leads to push your thinking and creativity
• Contribute to shared understanding of experiential and technical factors that impact customer experience across disciplines 
• Be a positive, collaborative, and creative force on the team
  

Qualifications

Required Qualifications:

• BA/BFA/BS in Product Design, Computer Science, or equivalent industry experience
• 5+ years of experience as a service designer, experience designer, or related strategic design experience, preferably for Mixed Reality solutions
• Launched or evolved commercial or consumer services in the real world
• Technical acumen and expertise; an understanding of designing, prototyping, building, delivering, and maintaining applications and services to inform the right trade-offs between desirability, feasibility, and viability
• A track record of working well with PMs and engineers and advocating for a human-centered, design-driven approach to product and service development
• Proficiency with common design tools (e.g. Figma, Sketch, Adobe Creative Suite, Framer, etc.).
  

Preferred

• Experience with cloud services (AWS, Azure, PlayFab, Google, and/or Xbox Live services)
• Expertise with 3D tools such as Unity or Unreal
  

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.