Job Description

Who we are:

We’re Sandbox VR, and we’re the most advanced virtual reality experience in the world. Inside our rooms, we take you on thrilling adventures and transform you into new characters. Our experience is like the movies, except you’re actually with your friends inside the movie. We are creating the future of entertainment and want you to be a part of our journey to bring a holodeck to every neighborhood in America!

Since we launched in Hong Kong in 2017, we’re now live in 10 locations and 4 countries around the world (we’re the #1 Activity in Hong Kong and Singapore on TripAdvisor), and we’re quickly expanding. As a growing company, we are looking for leaders who want to transform the entertainment industry and contribute to the cutting-edge experiences we are creating. We take pride in the relationships we are building within the community through innovation and providing a best-in-class experience for our guests. The opportunities within Sandbox VR are endless and we want you to be a part of this new world we are creating!

Benefits:

• Earned paid time off
• Sick time
• 401(k)
• Medical, dental, commuter benefits, life insurance and disability for all who qualify
• Health and wellness resources and discounts for all those who qualify
• Exclusive savings on entertainment, shopping, hotels and more
• Competitive salary
• Annual performance reviews with merit increase for those who qualify
• Free Sandbox VR gear!
• Career path - We are growing! Help us bring the holodeck to every neighborhood in America!

What will you be doing:

This is a position onsite at one of our retail stores. We’re looking for someone to lead operations on a full-time basis. As the General Manager of one our stores, you’ll have the following responsibilities:

• CEO Mentality: responsible for leading store operations through understanding and enforcing all policies, procedures, standards, guidelines, training programs and cultural points
• Job Mastery: master and be able to perform/train every position in the store through the GM level
• Live the Sandbox VR way: exceed expectations of our guests and team by promoting our culture, mission and core values
• Community Leader: partnering with local charities and organizations that build positive relationships within the community
• Deliver an Incredible Guest Experience: you’ll be responsible for the day-to-day operations of your store, ensuring an incredible guest experience for every person that walks into your store.
• Maximize store profitability: you’ll be responsible for managing labor and local marketing for your location, to maximize occupancy and revenue
• Building and developing store staff: you’ll be responsible for partnering with Human Resources to consistently recruit, onboard and train all employees at the store level
• Technical support and troubleshooting you’ll be responsible for all aspects of monitoring, managing and partnering with our Hong Kong support team to troubleshoot any technical issues that may arise in day-to-day operations.
• Collaboration: you’ll be asked to partner with multiple Sandbox VR departments for ad-hoc projects, meetings and other administrative/operational duties that might arise in a fast-growing startup company.
• Payroll: Partnering with Human Resources to ensure payroll procedures are accurate and delivered on time
• Safety and Cleanliness: ensuring the safety and cleanliness of our equipment and location exceed the expectations of our guests and team.
• Financial Reporting: partnering with the people operations team to report accurate financials daily
• Communication: consistently and effectively communicate all new initiatives, store issues, project updates and ideas through the proper communication channels

Who we are looking for:

We are looking for an experienced and motivated leader to take on the role of General Manager for our new location! You are ideally an early adopter of new technology platforms and can easily explain user experience to those less knowledgeable.

• Leadership Experience: Minimum of three (3) years relevant experience at the operations management level in a retail or hospitality industry.
• Guest Service Focused: Delivering an exceptional experience to all our guests is the most important thing we can do in our company, so you should have some basic retail, guest service or hospitality experience. You’ll need to communicate and present clearly and warmly, and mostly importantly demonstrate extreme empathy to the needs of our guests and our staff alike. You’ll be expected to maintain a professional appearance and demonstrate integrity, honesty, and knowledge to provide a white-glove experience for our guests.
• Basic Business Literacy: As a leader in our retail store, you should have basic math and business skills, including an understanding of profit and loss statements. You should be extremely organized and understand how to plan for the future. You should have knowledge of MS Office and GSuite.
• Physical Stamina: Because this is a retail position, you’ll be expected to stand and walk around for long periods of time. You’ll also occasionally be required to bend, lift (more than 25 lbs.) or climb upstairs. You’ll also need strong close-distance hand-eye coordination and dexterity capabilities in order to handle technical support tasks.
• Team First Mentality: At Sandbox VR we live by the team-first mentality. Leaders are expected to lead from the front and set a positive example for the team by living the Sandbox VR way, especially during high volume/intensity situations.
• Work Ethic: We are building the future of entertainment, so we are looking for a leader that understands the hustle, urgency, and work ethic required to bring something new to the world. You should be a strong problem solver who has a track record of good judgment and can learn independently and quickly on the job to master our platform technically and operationally.
• Sandbox VR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status, or any other class protected by applicable law. EEO Employer M/F/Vet/Disabled. Sandbox VR will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local laws.