Job Description
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started. Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.Our UX Research team is designing for the global diversity of human needs, which requires us to deeply understand the behaviors of the people behind them. Facebook Inc. UX researchers tackle some of the most complex challenges to gain deeper insights into how people interact with each other and the world around them, and work collaboratively to contribute new ideas to products that impact the experiences of billions of people on a global scale. We employ a variety of qualitative and quantitative methods to accomplish our goals, including surveys, focus groups, field studies, usability tests, and 1:1 interviews. We value a diverse range of perspectives and stem from many different backgrounds—geographically, culturally, educationally, philosophically. We come from industry and academia, with roots in anthropology, design research, economics, HCI, human factors, market research, political science, sociology, social computing, and social psychology, among others. Facebook Inc. is looking for a User Research Privacy Manager to guide researchers and cross-functional teams to develop industry-leading privacy transparency and education products across Facebook’s apps, virtual reality, and hardware. This person will be responsible for overseeing the identification of users’ privacy education needs and delivering on fulfilling those needs via easy-to-digest transparency about data practices as well as engaging educational modules for diverse global audiences. What makes a good candidate? Someone who has exceptional research skills, but who also understands the balance between scrappy and rigor, and ultimately how research translates into design and product decisions. It's not enough to answer interesting questions about privacy needs and user behavior; our team focuses on impact--we boldy drive insights into products that honor people’s privacy. You will oversee a team of world-class researchers across a key product vertical, and across multiple research disciplines. As part of Facebook’s Enterprise Operations Organization, the Enterprise Collaboration Technologies team is responsible for the productivity of Facebook’s employees. We deliver world class video conferencing, production, media engineering and SaaS tooling in support of innovation.
As a valued member of the Enterprise organization, this person will lead a team of technical and non-technical program managers with a focus on all aspects of productivity and collaboration. This includes collaboration & productivity tooling, dogfooding internal beta products, Portal & Oculus in the Enterprise, productivity surveys and recommendations, and augmented/virtual/mixed reality in the workplace. This team consists of Program Specialists who design, implement and continuously evolve the existing operational practices of Facebook's collaboration ecosystem.
The ideal candidate will have demonstrated scaled organizational leadership capabilities, a passion for driving program impact through operational excellence and rigor, and proven success influencing decisions and stakeholders within a highly matrixed and fluid environment. They will demonstrate a breadth of knowledge in collaboration as well as passion for data, research and understanding the Why.
Responsibilities
- Manage a research team that is large in size and/or complexity.
- Manage completely independently, including other managers.
- Identify problems and provide solutions.
- Set clear expectations and goals for individuals and the team.
- Communicate clearly and effectively across all organizational levels.
- Make staffing decisions based on business priorities, both short term and long term, as well as team strengths and motivation. Adjust management style to effectively get the most out of each team member.
- Shape team strategy, identifying risks and prioritizing opportunities.
- Identify gaps and solutions for future growth and scale within the team or organization, including system, pro<![CDATA[Facebook
- Shape program direction & strategy while also managing the growth and success of a talented team of Program Managers.
- Enable the usage of first party hardware (Oculus & Portal) to increase employee productivity and to inform future product decisions.
- Set clear goals, manage project loads and allocate program managers accordingly. Ensure deadlines are met and set team members up for overall success.
- Strategically assess new big bets, including vision & strategic planning for the Facebook Collaboration Technologies product & services roadmap. Navigate highly ambiguous or emergent problems.
- Guide the team to develop best practices for ensuring a high bar of quality. Establish a strong, collaborative program practice with a healthy feedback culture.
- Over time, recruit new members to the team and actively participate in the hiring process.
- Translate strategic goals of the organization into program opportunities. Communicate with data to drive change.
- Leverage qualitative and quantitative research in support of strategic initiatives.
- Manage program service delivery across project management, coordination, content management and research. Provide functional reporting through executive level.
- Develop a source of truth in the internal wiki and relevant workplace groups, in an effort to increase engagement with internal community.
- 5+ years of experience leading teams in support of a global enterprise organization.
- Experience building a full-time employee team through continual coaching and career growth opportunities.
- Experience working cross functionally with a globally dispersed team.
- Demonstrated success translating organization visions into action plans.
- Background establishing systems, supporting teams, and developing relationships as producer, project manager, program manager or similar role.
- Bachelor’s degree in information systems or related field.
- Background in collaboration/productivity/media (video conferencing, SaaS applications, broadcast, virtual reality, XR).
- Experience in a fast-paced environment that requires independent time management, task prioritization, and experience identifying complex problems and working towards solutions in varying degrees of ambiguity.
- Experience thinking outside the box when considering scalability, building new programs, and working collaboratively with cross functional partners.