Job Description

What is it like working at a VR arcade?

Imagine a place where virtual zombies roam in hordes among LED-lined space stations. A space where super talented and kind humans crew up together into an enterprising team. A bridge where old memes, ‘terrible’ EDM, and a love of outstanding customer experiences are at the core of our warpdrive. Welcome to iSimu VR, Georgia’s first virtual reality arcade.

In other words, we help dozens of people a day from diverse backgrounds experience PC-based virtual reality. We educate them, guide them, and help them when problems crop up. We try to keep a lively atmosphere and ensure folks are having a great time. This position requires a love of customer service, patience for technical troubleshooting, and a passion for virtual reality.

Your Mission, Should You Choose to Accept It

We need you to help us create an unforgettable experience for our hundreds of VR newbies (and veterans). In this position, you’ll be on the front lines, so you need to show off a lot of communication skills, empathy, buttloads of patience… and a sense of humor to keep you sane! You need to be good at spotting uncomfortable people in a crowd of excited, yet-to-be-goggled faces and get them excited too. You also need to be excited to use virtual reality. A lot. We're a super small, lean team, but we have big dreams. :D

We are primarily looking for WEEKEND Warriors (Noon - 10pm on Saturdays and Noon - 7pm on Sundays). But there will be plenty of weekday hours available soon after you are trained up.

This is an in-person, on-site job! We do everything we can to ensure it is safe. In fact, we are one of the safest places people can go outside their home because players are automatically 10ft apart inside partitioned booths and every headset is sanitized after every use. It's also a small, well ventilated location so there is good air circulation.

We've weathered through this chaotic time since 2017 and we plan on adapting however we can to continue delivering amazing experiences with new technology. We hope to figure out new, ever safer ways to create the 'WOW' moments people love to enjoy at our arcade.

Pay and Benefits

We pay $9/hour right now. And have primarily weekend shifts open (17 hours a week). Hopefully, being able to experience PCVR for free with your family and friends, and having a say in how we can turn this little ship into something big will be worthy benefits for you. Of course, if/once we do grow, we won't be stingy with the pay.

Arcade Responsibilities

• Communicating with customers in such a way that they think it a good idea to purchase time for an Epic, Immersive VR Experience via the phone, email, social media, holodeck, and in-person.
• Using your tricorder (ie your 5 senses… well I guess just 2 or 3) to figure out how to troubleshoot software or hardware issues before the customer gets trapped in the Matrix forever.
• Evangelizing our existence to the world with your friends and family and frenemies and totally huge social media followers.
• Living and breathing VR experiences
• Cleaning up the spaceship, because modern day robots can only do so much... :/

Requirements for Getting Us to Beam You Up

• Know The Way. Have a good idea for educating people on new technologies and experiences. But also be able to tone down their unrealistic expectations (No, we don't have Fortnite or VRchat or Sword Art Online… but we have 45 other games that you might like.. Yay!)
• Be patient. Like totally cool on the operating table even with customers trying to dissect your virtual innards with a million questions.
• Have a commanding voice that projects through hordes of zombies and robots... and excited kids ... and adults.
• Be fluent in troubleshooting. Just have a working knowledge on how computers work and the patience to fix them, we'll teach you the rest.
• Have tact. Be able to gently steer users without them feeling like they’re not in control.

Level Up Points

• Experience in customer service, especially retail.
• Even with Google, Siri, and Alexa, your parents still call you for tech support because they know you’re great at it. And you happily help them! You also have the patience to carry/guide people through a game every weekend,... and can even get them to play an easier game without them ever feeling patronized.
• Experience in high stress situations. Like the stress of having to fix two computers while walking another customer through a difficult game all while being diligent and courteous. (But there’s always a rainbow on the other side! Even if it’s in a headset ;)
• Experience in computer technician jobs or even PC games on Steam
• Maintaining a social media presence.... so that we can totally not get all your followers to come check us out....
• Opinions on the Metaverse

Note: Please make it easy for us to know that you will be good at this job by sending a few sentences or paragraphs about why you think you will do well here. We get TONS of applicants, because everyone thinks this is an easy job. Though an arcade is a fun/unique place to work, we still do a LOT of work. This is not for people who are just looking to sit around while on shift. We pride ourselves with being proactive with our customers and solving any problems that come up quickly, elegantly, and kindly. If you are not ready to engage with dozens of people a day, then don't apply.