Job Description

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

As a member of the AR/VR Content team, you will be responsible for launching content users will love and providing support to VR developers who are working at the forefront of digital content distribution. As part of the Facebook Reality Labs organization, Oculus has seen significant growth in recent years to become a key innovation contributor to the company, and continues to evolve with the industry to create new business opportunities. This is a unique role that is highly operational but has lots of opportunity for creativity and influence within the Oculus developer community. The Store Operations team provides guided support to VR developers during the critical weeks before and after launch, ensuring that they always have the right information available at the right time, and that next steps are clear and actionable. Store Operations Managers are also deep experts on the proprietary CMS that powers the Oculus Store, and take the lead to coordinate resolution with cross-functional teams should issues arise. The ideal candidate is already well-versed in mobile, PC, or video game console app store distribution and strongly believes in providing an efficient and empathetic developer experience while ensuring high quality content for consumers.

Responsibilities

• Design and lead a program that provides tailored go to market guidance for assigned accounts by creating or leveraging documentation on best practices.
• Work closely with cross-functional teams to ensure guidance is delivered at relevant points during the development lifecycle.
• Coordinate with the Developer Strategy, Oculus Store, and Marketing teams and ensure alignment with launch goals and broader platform activities.
• Maintain strong ownership of the titles you work on. Ensure resolution of all issues as they arise, with an eye towards streamlining process and reducing edge cases.
• Configure launch for titles in proprietary CMS and lead incident management and resolution for reported issues.
• Track store performance metrics and drive programs to amplify top applications and generate the best possible outcomes for developer success.
• Identify process improvements and provide feedback to optimize the design and operations of the submission and publishing process.
  

Minimum Qualification

• 5+ years experience with digital content operations and distribution
• Experience with communicating with internal and external content creators
• Proven experience juggling multiple projects with tight and fluctuating deadlines while maintaining meticulous attention to detail
  

Preferred Qualification

• Experience with high volume partner communications, tracking progress in a customer relationship management system such as Salesforce
• Video game marketing experience, such as community building, asset creation, getting press and influencer coverage, advertising, and pricing strategy
• Experience working with hybrid onsite/remote teams
• Interest in new technologies and virtual reality
  

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.