Job Description
About Altoura
Altoura is a pioneer in spatial computing and maker of the industry’s only no-code platform for building immersive experiences for training, collaborative design, and sales. Our cross-platform solutions run in augmented reality and virtual reality to empower hybrid workers to collaborate, train, visualize, and learn from any location, at any time, using any device. Also, our award-winning in-house consulting team (Altoura Studios) is available to help organizations rapidly plan, build, deploy, and measure solutions to generate quick feedback and insights.
With a large base of Fortune 500 customers, Altoura is the #1 choice of organizations in manufacturing, retail, healthcare, AEC, RE&F, and service industries looking to harness the power of spatial computing to improve productivity, lower costs, and increase employee satisfaction. As a Gold member of Microsoft’s elite Mixed Reality Partner Program (MRPP) and a strategic partner with Facebook, Google, Unity, and many systems integrators and channel partners, we bring deep expertise and partner support to assist the most innovative and successful organizations with proof-of-concept and pilot testing prior to deployment.
Position overview
As Head of Professional Services, you will be responsible for successful execution of all Altoura implementation projects. This role will work with the senior leadership team to scope the platform roadmap and client App needs to ensure that the Altoura platform continues to deliver business value to our clients. The right person for this role will need to have a great mix of technical, business and communication skills with a dash of agility and flexibility to operate successfully in a start-up that is growing fast.
Responsibilities
· Coach, mentor and manage Creative Leads and Technical resources to deliver the projects
· Own and lead end-to-end delivery of all Altoura implementation projects
· Plan work, communicate changes, and troubleshoot problems to ensure high customer satisfaction and smooth internal operations
· Contribute to the professional development of teammates in alignment with team goals and responsibilities. Recruit & onboard new teammates. Conduct formal and informal performance appraisals with the team on a periodic basis, ensuring continuous improvement of skills and knowledge required to excel in their role.
· Work closely with the sales team to develop presales strategy and content for new prospects.
· Track, report and own gross margins on the unit and project level.
· Travel Involved - 30 to 50% (within US and International)
Requirements
· 5+ years of experience building and managing high-performance customer facing teams as well as project schedules and client expectations
· Demonstrated ability to develop and execute strategic programs in support of company goals
· Experience in implementing SaaS technology solutions in large enterprises
· Strong analytical background and understanding of business metrics
· Able to manage multiple projects at the same time in a fast paced start up environment
· Ability to influence senior stakeholders internally and in customer-facing settings