Job Description

About JigSpace

JigSpace’s vision is to be the ubiquitous standard for sharing knowledge in spatial computing, and we want you to join us!

Released in 2017, JigSpace is the highest rated app in the AR/VR space with >4m downloads and millions of passionate users around the world. Our paid product launched 7 months ago and is gaining momentum - fast!

We’re looking for a Customer Success Manager or Account Manager to join us and help our early customers achieve their desired goals and turn small teams into advocates that expand the use of JigSpace through their organisation.

The role

This role is critical for the growth of JigSpace. As a product-led company, our success depends on our early customers’ success and advocacy. We’re constantly aiming to expand their use cases from individuals, to teams, to organisation-wide implementations.

As a Customer Success team member, you’ll be responsible for helping our customers have an elevated impact within their organization. You will also help the product meet our customers' needs by sharing this feedback and insight with our product team. We take the promise of our product seriously.

Our Customer Success team onboards, trains, and maintains great relationships with our customers. They are our customers' best friend. No task is too small, whether it's troubleshooting a technical issue, sharing content ideas or capturing feedback. The primary goal for our Customer Success team is to help our customers, and grow their accounts!

As an early team member, you'll work alongside our COO, marketing and business development teams to define and develop the strategy to deliver a fantastic customer experience.

You'll also work closely with our Content, Design and Engineering teams to help shape the product based on your conversations with customers.

Responsibilities

• Onboard new customers by leading the kick-off process, defining mutual action plans, providing proactive advice, and responding to customer questions in a timely manner
• Become best friends with our customers, building trust with their teams and empathy with the problems they are trying to solve.
• Connect the right JigSpace resources to customer questions or solution requirements to ensure rapid adoption and time-to-value are experienced by new customers
• Be the voice of the customer by communicating what you've learned through these interactions, aiding JigSpace product, design and engineering to build the product they're asking us for
• Understand the importance of company-wide alignment on what we are trying to deliver and achieve for our customers. This will require a knowledge and active interconnectedness of marketing, product and support.
• Become a JigSpace product expert and work with engineering or content teams to resolve technical issues for customers in a timely manner
• Help shape what a successful onboarding experience looks like for customers as our product continues to evolve
• Build our growing team by helping with hiring, shaping strategy, and implementing new processes and tools
• As a startup with a small sales team, you'll also be involved in pre-sales interactions like product demos and legal contracts.

Requirements

• 2+ years experience in account management or as a customer success manager.
• Proven ability to expand account revenue.
• An ability to juggle and prioritise both reactive short-term customer queries and proactive contact to existing customers who might need extra attention or convincing.
• Ability to work well autonomously, and in a team environment - you will be completing a lot of this work yourself, so we need a candidate who is self-motivated and eager to get the work done; alone or with others!

Nice to have

• Marketing or customer-oriented experience in a high-growth tech startup.
• Knowledge and/or experience with 3D design tools (as an enthusiast, 3D artist or mechanical engineer).
• Experience in or passion for AR/VR/XR/3D technology

By joining JigSpace, you’ll be growing with a cutting-edge, expanding company, and committing to a platform we all believe in. It can be hectic at times, but that adds to the final reward, when we see our delightful product evolve and flourish. Having been through both Boost VC and Startmate accelerators, we’re highly involved in the Aussie startup scene, and continue to grow through collaborations with companies like Apple, Medtronic and Verizon.

While working at JigSpace is remote, we have a strong team ethos and are constantly looking for like-minded people who love to collaborate and solve problems together. We are in constant communication every day, and maintain virtual catch-ups to ensure our entire team remains socially involved, engaged, and our goals are aligned. Our development team is no exception!

👋 JigSpace is designed to be simple, useful, and delightful. It’s also meant to be a tool that anyone can use, so everyone should be represented in the people that make Jig. We strongly encourage POC, LGBTQ+, and diverse applicants of all backgrounds to apply.

The perks

• Joining and growing with a reputable, venture-backed startup, as we’re gaining more traction through highly successful collaborations
• Trust and autonomy over your work, surrounded and supported by a great team.
• Remote and flexible work: accountability is big for us - we want you to own your work, but we’re flexible with how you get there!
• We are great believers in employee wellbeing and development. At Jig, we offer a number of employee benefits, including:
• Competitive salary + commission, with options for equity in JigSpace - we all reap the benefits of success at Jig!
• A professional development budget, so you can continue to upskill and learn throughout your journey with Jig.
• WFH tech allowance - we’ll help deck out your remote work station so you’re always comfortable and productive.
• Friday lunches - to celebrate the end of the week, and catch up face-to-face.

How to Apply

Does this role sound like a good fit? Email your CV, LinkedIn or personal website to us at careers@jig.space

• Include the role's title in your subject line.
• Send along links that best showcase the relevant things you've helped achieve or grow.