Job Description

About Osso VR

Osso VR is the leading virtual reality surgical training and assessment platform. Our technology is being used by the top medical device companies to train thousands of surgeons, on dozens of the latest surgical techniques, in over twenty countries around the world. Our mission is to improve patient outcomes through better training and assessment, increase the adoption of higher value medical technology, and democratize access to the latest surgical techniques globally.

Your day-to-day responsibilities include:

• Working with Account Management and Client Services on customer kick-off and business reviews
• Developing customer deployment playbooks that align to defined, mutually agreed upon business objectives
• Providing guidance on use-case optimization and platform functionality - also working with customers on planning, training, best practices, and execution where needed
• Providing as-needed support for customers’ education activities, major events, and conferences
• Regularly providing deployment and usage insights to customers and developing growth and retention strategies, including recommendations on ways to improve/grow usage by tying it to business value
• Managing regular engagements with customers
• Representing the voice of the customer to inform our sales process and product roadmap
• Collecting customer engagement and product feedback for the Product Team
• Engaging and communicating with executive leaders within customer accounts

This is the right opportunity for you if you:

• Are organized, with excellent follow-through
• Are comfortable multi-tasking, and working with multiple customers at a time
• Are comfortable with viewing graphic medical and surgical content as needed
• Have excellent communication skills, both written and verbal
• Have an empathetic customer focus with a drive to help customers reach their goals
• Have the ability to develop structure in ambiguous situations and design processes where needed
• Are self-motivated, responsible, and reliable
• Are comfortable in a fast-paced, rapidly changing environment
• Are comfortable working remotely
• Are willing to travel 10-30% of the time, post COVID

Preferred qualifications

• 3+ years Medical Device Manufacturer experience in product management / sales training / medical education, or
• 4+ years in a Partner Success, Relationship Management, Account Management, or similar role
• Experience building and maintaining relationships while driving engagement and remaining alert to growth opportunities

Our commitment to diversity

The diverse experiences, ideas, and identities of our team members help us make better decisions and drive great results for our users. We foster an inclusive work environment that welcomes team members of all backgrounds and perspectives.