Job Description

About Osso VR

Osso VR is the leading virtual reality surgical training and assessment platform. Our technology is being used by the top medical device companies to train thousands of surgeons, on dozens of the latest surgical techniques, in over twenty countries around the world. Our mission is to improve patient outcomes through better training and assessment, increase the adoption of higher value medical technology, and democratize access to the latest surgical techniques globally.

Your day-to-day responsibilities include:

• Assisting Customer Success Managers & Client Services with customer kick-off
• Working closely with customers on product orientation and training, and Osso VR Ambassador certification
• Executing enablement tasks relating to customer success milestones
• Assisting Sales with product demos
• Facilitating customer education activities, orientations, demos, and select customer events
• Managing customer hardware needs/logistics process
• Working with Partner Success team on account communications
• Assisting with regular customer activities including onsite / in-person visits 
• Helping identify additional development opportunities
• Collecting customer engagement and product feedback to Osso VR teams

This is the right opportunity for you if you:

•  Are organized, with excellent follow-through  
• Can guide others through technically challenging situations
• Have strong communication, both written and verbal
• Have an empathetic customer focus with a drive to help customers reach their goals
• Have the ability to troubleshoot technical problems in high pressure situations
• Can quickly master new technologies
• Are comfortable with viewing graphic surgical content as needed
• Are self-motivated, responsible, and reliable
• Are comfortable working in a fast-paced, rapidly changing environment
• Are comfortable working remotely
• Are willing to travel 10-30% of the time, post COVID

Preferred qualifications

• 2+ years of Customer Success Engineering, Technical Deployment, Customer Experience, or similar role or 
• 3+ years in a Customer Success, Relationship Management, Account Management, Customer Experience, or similar role 
• Experience in medical technology, medical device, or healthcare industries

Our commitment to diversity

The diverse experiences, ideas, and identities of our team members help us make better decisions and drive great results for our users. We foster an inclusive work environment that welcomes team members of all backgrounds and perspectives.