Job Description

Responsibilities:

• Help facility operations teams integrate virtual reality into their daily operations and construction review workflows.
• Observe, learn and understand the client’s existing workflow with their external consultants to develop a plan for integrating the use of Resolve.
• Monitor and track pilot timeline and success metrics to quickly identify and resolve bottlenecks. 
• Understand our core technology to help account executives sell to technical end users and troubleshoot when issues arise.
• Maintain constant communication with end users and user manager’s to make sure the pilot is meeting expectations and learn about client-specific needs. 
• Ensure project teams have everything they need for a successful deployment including hardware, software, documentation, and scheduled meetings.
• Handle deployment logistics like shipping, scheduling, and integration with customer BIM 360 accounts.
• Assist customers with hardware set up and conduct virtual training sessions with users in preparation for deployments.
• Observe and document key moments in the customer journey.
• Assist with the preparation of pilot deliverables, like surveys, user interviews, etc.
• Work with the Resolve engineering team to remove barriers to adoption and improve the onboarding experience.
• Maintain client privacy and safeguard their data.
• Work to automate and scale Resolve’s internal implementation process so that we can better serve our customers with less manual processes. 

Qualifications:

• Organized, data-driven, and detail-oriented. Your reports and notes will help deployments succeed and improve the product.
• Can pick up new technology fairly quickly.
• Have a passion for helping people.
• Are comfortable picking up the phone to help someone when they need it.
• Are comfortable following up with people when pilots are on a tight schedule.
• Can think on your feet and make the most of limited resources to ensure customer needs get addressed in a timely manner.
• Have an interest in learning more about the design and construction process. 
• Like to analyze data to ensure your actions are having a positive impact on key metrics and adjust when necessary.
• Have patience when communicating with those who have limited familiarity with technology.
• Are a master at oral and written communication - especially when it comes to talking about technology.
• Are a fundamentally good person with a good sense of humor and a team player.
• Think immersive environments are essential to the future of facility operations and construction. 

Bonus:

• You have experience with Intercom, Mixpanel, Salesforce and VR. 
• Experience in the facility operations, engineering or construction industry.
• Working knowledge of industry software like BIM 360, Navisworks, and Revit.

FAQ

**I want to learn more, who should I contact?**

Email russell[at]resolvebim.com & we’ll be in touch.

**What stage is Resolve at?**

We opened up early access for Resolve in June of 2020. We’re currently partnering with companies that are industry leaders to define and iterate on a product that successfully scales. We have contracts with our early partners for them to use Resolve on the construction of their facilities around the world. Building sticky VR software is hard - in the past we’ve shipped VR products that were consumed for 5-10 minutes at a time and once every few months for a special demo. We’re proud that Resolve power users are spending 1.5 hours in VR every week and our happiest users aren’t part of a techie or gamer demographic. Now that we’ve de-risked model size we are focusing on nailing the workflows and making sure our software scales with our customers’ needs.

**Where is Resolve headquartered?**

We are a 100% remote team. We’re currently distributed across US and even New Zealand!

So, remote is a-ok.

**How will Resolve make money?**

We’re already making money! We’ve been proud of delivering significant value to our customers that they’re willing to pay for our software on an annual basis. We can tell you specifics in an introductory call.

**Is Resolve funded?**

Yes, our investors include Y-Combinator, Metaplanet (Skype Co-Founder), GFR, CyberAgent Capital, GFO Companies, Great Oaks Capital, Greg Castle (an early Oculus investor), and Tracy Young and Ralph Gootee (the cofounders of Plangrid), and more.

**What makes Resolve so special?**

Resolve has developed a custom model engine and file format to stream large 3D data sets to wireless VR headsets like the Oculus Quest. Unlike other software in the industry we don’t require people to have a high-end gaming GPUs or cut up their model into chunks. And it’s all automatic so we’re not a 3D studio creating bespoke experiences. We’re targeting the Oculus Quest today, but we believe the future of immersive technology will be untethered and look similar. So we’re making sure we’re learning what it takes for people to be productive with these devices today.