Job Description

Who We Are: Founded in 2015, Mursion is a technology-driven, multi-disciplinary startup creating cutting-edge virtual reality simulations. Our simulations are used globally by professionals across multiple industries to practice and master the complex interpersonal skills necessary to be effective in high-stakes professions. Mursion promotes a unique culture where individuals are able to be adventurous in the pursuit of improving human interactions. Ideal candidates at Mursion are team players, comfortable working across remote teams and distributed environments, and invested in the idea that high-impact learning experiences can be both powerful and playful.

Who We Want: We seek talented people from diverse backgrounds and experiences, who are inspired by our mission to leverage virtual reality technology to reinvent professional learning, and who are motivated to help Mursion become the premier global platform for virtual simulation training for behavioral skills. We value empathy, curiosity, and constant improvement both in our internal operations and when working with partners and clients. Our employees are most successful when they employ strong collaboration skills, skilled communications, a problem-solving orientation, and demonstrate comfort in an evolving and fast-paced startup environment. 

Position Overview: We are seeking a Senior Client Engagement Manager to oversee the team and client engagements. The ideal candidate will have five or more years of leading client engagements in an organization that delivers a technology-enabled service. This person should also be a systems-thinker, a self-starter, highly organized, and a strong collaborator. 

This is a full-time, salaried position reporting to the VP of Client Experience. 

Responsibilities

• In a consultancy model, develop strategic approaches to integrate technology in the training environment of our client’s customers 
• Manage and execute the full lifecycle of new client engagements, project schedule, budget, and deliverables, including the design of simulation scenarios and the communication of learning outcomes 
• Ensure all projects are executed in a manner that is consistent with Standard Operating Procedures, on time and budget, and that customers and end-users are delighted with the experience 
• In partnership with Sales, drive client renewal and expansion 
• Grow client engagements using data from current projects to drive soft-skills improvement in client organizations 
• Improve learning outcomes through enhancements to scenario design and learning analytics 
• Create Standard Operating Procedures in partnership with Leadership
• Identify opportunities to improve the gross margin of all project engagements without sacrificing operational quality or client learning outcomes 

Qualifications

• 5+ years of high-tech/SaaS industry experience
• 5+ years of experience leading Enterprise level client engagements
• 3+ years of experience in enterprise software deployment management and/or implementation
• 2+ years leading client engagement teams 
• Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring, and stakeholder reporting
• Collaborate with Product Managers and Engineers to reach a deep understanding of the product and its functions
• Experience cultivating client engagements with F1000s 
• Excellent organizational, listening, and interpersonal skills
• Demonstrated excellence in thought leadership, innovation, and execution management; ability to influence without authority

Compensation and perks: 

Salary commensurate with experience. For full-time employees, Mursion offers competitive benefits, which include full medical, dental, and vision insurance, a 401k matching program, paid holidays, and unlimited PTO. 

Collaborate with a unique blend of employees ranging from 3D artists, software developers, operations, sales, and finance teams to actors who deliver interactive, highly immersive simulations.

Be at the forefront of reinventing learning for the future workforce.

How to Apply: 

Qualified candidates should submit a resume. Applications will be reviewed on a rolling basis, so interested parties are encouraged to submit as soon as possible.

Mursion is an equal opportunity employer and encourages applications from People of Color, Women, Persons with Disabilities, and the LGBTQIA+ community.

Company Values:

We cultivate empathy

Empathy is at the core of all we do. We make time to communicate and listen before we take action. We make decisions based on reasoned analysis and authentic care for the aspirations of our partners and colleagues.

We lead with curiosity to create lightbulb moments

Our team is strengthened by having the courage to thoughtfully ask difficult questions. We are results-oriented innovators who create dynamic solutions to complex problems by encouraging transparency, creativity, and iteration. We are energized by thought-provoking conversations and the diverse perspectives of our partners and peers.

We strive to raise the bar

We see ourselves as trailblazers in simulation. Our learning theory is grounded in research and we demand empirical evidence before concluding our efforts have been successful. We always look for ways to improve. We recognize we live in an imperfect world and we embrace our responsibility to promote shared understanding and elevate humankind. 

We have the courage to be human

We are a fun-loving, driven team of developers, artists, entrepreneurs, operational masterminds, and technologists dedicated to the proposition that learning experiences can be powerful and playful. We recognize that we are more than a business; we are a community of unique individuals with a collective focus to improve human interactions through practice. It is through our humanity that we create better products and learning experiences for our partners.