Job Description

In Mixed Reality, people—not devices—are at the center of everything we do. Our tech moves beyond screens and pixels, creating a new reality aimed at bringing us closer together—whether that’s scientists “meeting” on the surface of a virtual Mars or some yet undreamt-of possibility. To get there, we are incorporating diverse groundbreaking technologies, from the revolutionary Holographic Processing Unit to computer vision, machine learning, human-computer interaction, and more. We are a growing team of talented engineers and artists putting technology on a human path across all Windows devices, including Microsoft HoloLens, the Internet of Things, phones, tablets, desktops, and Xbox. We believe there must be a better way. If you do too, we need you!

Microsoft was awarded a contract by the United States Army to produce hardware, software, and cloud solutions for the Integrated Visual Augmentation System (IVAS) program. The program leverages technology from HoloLens to produce a head-up display that pushes the boundaries of mixed reality devices. If you are a talented Program Manager passionate about groundbreaking Mixed Reality technology and want to work on a team dedicated to a culture of inclusion, growth mindset and collaboration, we need you!

Responsibilities

In this role, you will partner with teams across the IVAS business and engineering organizations to drive successful customer engagement and program execution. This includes day-to-day engagement with our key customers as well as leading customer engagement activities, defining collaboration processes and reporting approach. You will be responsible for internal communications excellence, ensuring teams are aligned and aware of project schedule, critical milestones, and customer feedback. A successful candidate will be passionate about collaborative, successful customer engagement and energized by the opportunity to represent the “voice of the customer” into Microsoft. The role has a significant impact in driving future business growth within the Department of Defense Sector by providing a world class customer experience.

Responsibilities Include

• Lead customer engagement through definition of a rhythm of business, lead event coordination and execution, including customer touchpoints/meetings, and related calendar management.
• Ensure Mixed Reality cross-team program alignment through the development and distribution of key communications, meetings and events for the Customer Success team.
• Define, manage and communicate internal Rhythm of Business.
• Partner with content & tools PM to help define, communicate and ensure collaboration processes with customer(s) are relevant, timely and compliant.
• Be the “voice of the customer” bringing feedback and insights to the broad IVAS team, including defining and executing upon collaborative action plans.
• Partner with our Analytics team to share reporting requirements, define and govern all customer reporting dashboards, reporting delivery timelines and related communications.
• Maintain and communicate the master program schedule with adherence to critical customer deliverable timelines.
• Lead and support strategic internal and customer-facing meetings.
• Actively manage Customer Success team fiscal year budget.
• Support team with related business operations activities, as required.
  
  

The role offers you the opportunity to make a significant impact by driving world-class business execution for one of Microsoft’s largest customer contracts.

Qualifications

• 3+ years of project or program management experience.
• Experience bringing different organizations together to collaborate and work through differences in approach
• Strong project management skills with demonstrated ability to successfully manage competing priorities and deliverables in a fast-paced, dead-line oriented environment.
• Great written and oral communication skills.
• Ability to work and communicate effectively across disciplines and teams.
• Self-motivated with the ability to prioritize and make independent decisions.
• Experience working on hardware device programs is highly preferred
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Citizenship Verification: This position requires verification of U.S. citizenship and/or U.S. permanent residence to meet federal government security requirements.
  

This position requires access to information controlled under the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR), the successful candidate must be a "U.S. person" : a natural person (a) who is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20); or (b) who is a protected individual as defined by 8 U.S.C. 1324b(a)(3); or (c) is subject to an approved license by the applicable government agency.

#MixedReality

#IVAS

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.