Job Description

Are you naturally curious? So are we at MKS. Our collective curiosity drives us to be an innovation leader in many industries. Our products drive technology advancements across a wide range of applications such as 5G, augmented/virtual reality, autonomous vehicles, clean drinking water and space exploration. We are a team of collaborators who value fresh thinking and believe in mutual respect, constructive candor, diversity and inclusion. As a valued and trusted partner to our customers, we are continually pushing the boundaries of possibility. We believe in creating technology that transforms our world and are looking for like-minded individuals to join our team. If this is appealing to you, we want to meet you.

Spectra-Physics, Ophir and Newport are brands within the MKS Instruments Light & Motion division. We provide a full range of solutions including lasers for precision industrial and scientific research applications, laser and LED measurement, beam profiling, precision motion control, optical tables and vibration isolation systems, photonics instruments, opto-mechanical components and optical elements. MKS Light & Motion solutions enhance our customers’ capabilities and productivity in the semiconductor, industrial technologies, life and health sciences, research and defense markets.

Our Service Operations team is a diverse group of technical professionals who engage with the broadest range of customers. If you have a passion for providing best-in-class technical support and a great customer experience, we invite you to join us as a Technical Support Engineer, supporting our scientific laser and commercial customers in the North America and international regions.

What you will do is:

• Provide on-line and phone support for our laser systems and effectively respond to technical questions from our customers regarding system repairs and applications
• Be in the field to install a new system or provide maintenance service, or use your troubleshooting abilities for repair
• Provide technical support to internal sales and application teams and have opportunities to participate in customer meetings as a Service representative
• Work with Sales, Marketing, and Quality Control regarding customer input and Product issues
• Stay current with the latest features and upgrades and training of new products and software
• Maintain historical performance and repair information and document field service reports
• Monitor, maintain, update the Call Tracking Log and predictive care laser systems

In addition to your enthusiasm, you will bring to the team your:

• Associates degree in Laser / Electro-Optics or related discipline
• 3+ years of practical experience
• Exceptional troubleshooting skills with new electrical, mechanical and laser systems
• Excellent interpersonal and communication skills
• Ability to assume new tasks and responsibilities, self-manage, and schedule working time with minimal supervision
• High degree of proficiency of PC skills including MS office, SAP, and data analysis applications
• Ability to travel up to 30% of the time within the U.S.

MKS Instruments, Inc. is an equal opportunity employer. We solicit and hire applicants regardless of race, color, national origin, sex, religion, age, disability, veteran status, sexual orientation, gender identity, or any other protected category. Our policy is to employ the most qualified applicants. We conduct background checks and drug screens, in accordance with company policies and federal and state guidelines.

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, for positions requiring access to export-controlled goods and technical data that are subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR), MKS Instruments. Inc. may have to obtain an export license from the U.S. Government. As such, applicants for these positions, except “U.S. persons” (generally defined as U.S. citizens, noncitizen nationals (holder of a US Passport), lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees), may be subject to an export license review process. Employment is contingent upon issuance of the l