Job Description

Company Description

At AlensiaXR, we’re transforming the future of education across academia, commercial and defense industries with our pioneering mixed-reality Immersive Education Platform. Explore an inclusive and collaborative culture with high standards of excellence working with a diverse team of "learn it alls." We support remote and hybrid workstyles so you can stay connected with your teams and the company that is optimal for your role. We advocate for a growth mindset that inspires excellence with your focused intention. It is this culture that we believe brings out your best technical intensity to your work. When we do that as a company, we fundamentally accelerate what we can learn about human process of learning.

https://www.alensiaxr.com

Role Description

We’re looking for a passionate, competent XR & MR Customer Technical Specialist with a proven track record for helping customers create and maintain the right environment for scalable Mixed Reality Immersive Learning within the Medical Education sector. The right candidate has deep mixed reality technical experience working directly with customers in both pre & post sales scenarios that will enable robust adoption & scale of Mixed Reality solutions across a variety of immersive endpoints. The ideal candidate embraces a deep customer centric mindset liaising between sales and engineering teams throughout the customer journey with clear & focused communication skills. This role requires well organized implementation planning, broad collaboration capability and is highly accountable to both the customer and the company.

The right candidate also has a deep understanding of XR Device management, network infrastructure, XR software & database architecture across immersive and non-immersive endpoints. They must also competently demonstrate how to create an optimal spatial computing learning environment across a variety of heterogenous XR endpoints for students, teachers and front-line workers. 

Collaborating effectively with internal technical development & engineering teams, sales & account teams and senior management, this candidate spends:

•70% of their time: Working directly with customers, lock step with the account & customer success teams to gather technical requirements for customer demonstrations, evaluations, PoCs, implementations & onboarding while communicating and resolving technical issues between customer and company organizations. Candidates should be able to quickly assess and recommend provisioning best practices with network infrastructure, identity and device management that assumes they have a deep understanding of how our application will work correctly within the customer environment.

•20% of their time: Helping our engineering and sales teams organize customer signal and support, product feedback and improvement that helps our engineering and senior management teams prioritize continued product & platform innovation.

•10% of your time: Is spent researching the market for the best possible XR hardware and software innovations that will help customers scale their adoption of this technology rapidly.

Qualifications

• You have either a CS, engineering or other accredited 4-year technology bachelors degree with an emphasis on XR technologies. Strong work experience is pre-requisite.
• You’ve been doing technical solution selling working with diverse sales teams within the med tech industry to senior business, academic and technical decision makers for at least 5 years.
• You possess exceptional listening, storytelling, and presentation skills.
• You’re a self-starter with an inherent growth mindset and an ability to creatively solvate technical problems with multiple variables that yield practical outcomes.
• You’re detail oriented with strong organizational & communication skills - your work makes others better with your careful attention to detail.
• You’ve proven your abilities across a diverse range of business development issues & disciplines.
• You’re dedicated to working transparently and collaboratively across the without exception. You will not only be measured by your individual contribution but equally by your ability to collaborate by making others great.
• You’re a demo ninja and deliver high-impact technically focused presentations that you tune precisely for your audience.
• You’re not afraid to ask questions driven by your insatiable customer & partner obsession with natural curiosity.
• You get it done the right way, on time, without hesitation or inaction.
• With strong organizational skills, you communicate with self-confidence and insight consistently with no drama or hyperbole.
• You are demonstrably fluent in business English as pre-requisite and your multi-language fluency may be incredibly helpful as we expand internationally.

Personal Attributes and Competencies:

• You’re passionate about immersive technologies that can lead to game changing learning outcomes.
• You are naturally curious about technology and what’s next on the horizon.
• Your growth mindset means that you practice allyship in every interaction to ensure you endear diversity & inclusion without predisposition.
• You are a learn it all, not a know it all.

Travel is usually less than 50% focused primarily on North America working directly with customers and helping our sales teams execute 1 to many demonstrations at industry tradeshows or customer onsite briefings.