Job Description

hybrid

171 East Liberty Street, Toronto, Ontario, Canada, M6K 3E7

full-time . July 4, 2024

Description

NO AGENCIES OR EXTERNAL RECRUITERS

Sinn Studio Inc. is leading the charge in XR combat games! Our debut game, Swordsman, is a physics-based combat game where you can slash your way through medieval earth to become the ultimate Swordsman. Having won multiple and been nominated for awards like Game of the Year in 2022, Best Swordfighting Game in 2020 and more. Swordsman also boasts top best seller in Quest and PSVR/2 platforms.

Sinn Studio is looking for a Community Manager to join our team to cultivate player relationships, curate engaging content, moderate forums, and handle inquiries and feedback. The incumbent’s focus will drive our vibrant online community on Discord, fostering discussions and sharing updates to strengthen bonds and amplify our presence in the XR space. They bridge players and game teams, foster community engagement, and deliver resonant experiences through compelling content, updates, platform moderation, and active engagement.

Responsibilities

• Develop and execute strategies to grow and engage the player community in line with our mission and vision.
• Understand audience and brand tone, ensuring consistent messaging and creating compelling content/initiatives.
• Build relationships with community members to enhance satisfaction and collaborate on updates and strategy.
• Foster community spirit and cultivate a positive online atmosphere, responding promptly to feedback and discussions.
• Optimize Discord server functionality, roles, integrations, and security while suggesting enhancements.
• Provide actionable feedback to enhance player experience.
• Monitor and analyze community growth, sentiment and engagement metrics, using insights to help shape future strategies and decisions.
• Relay community feedback, help facilitate testing, and collaborate on community content creation.
• Stay updated on emerging trends and competitive analysis in community building and online engagement; contributing innovative and novel ideas/activities.
• Other related duties as required.
  
  

Qualifications

If the following sounds like you, and you’re interested in joining a growing start-up, we want to hear from you! Not sure that you meet all qualifications? Cast those doubts away - we strongly welcome you to apply. We love to hear from people who are ecstatic about working in the XR industry and where it will evolve to.

• 2-4+ years in community management, specializing in building and nurturing online gaming communities.
• Experience with VR / MR.
• Deep knowledge and understanding of Discord and proficient in related software/platforms.
• Developed and executed content strategies to drive community growth with a passion to cultivating a vibrant and engaged community.
• Managed communities for games/franchises in the XR gaming industry, including experience with game or feature launches.
• Experience managing servers with player communities of 5000+ individuals.
• Strong written, interpersonal and verbal communication skills. Adept at connecting with a variety of individuals and expressing ideas clearly and engagingly.
• Comfortable as a public-facing representative for the game and studio, following brand guidelines with a flair of fun and being personable.
• Data-driven approach to community management, rapidly translating feedback and KPIs with diligence into actionable strategies.
• Cross-functional collaboration with development, marketing, and QA teams. Mentored colleagues, ensuring adherence to brand guidelines.
• Self-motivated, with a creative mindset for organizing online events, initiatives and activities.
• Comfortable being in a virtual environment for varying times wearing a VR headset.
  
  

Added Advantages

• Experience with PC and console experience preferred over mobile.
• Understanding of adjacent platforms like Facebook, Instagram, TikTok, Reddit, X/Twitter, YouTube, and Twitch.
• Post-secondary education in Marketing, Communications, other related fields or relevant experience.
• An authentic understanding and passion about games / working in the industry.
  
  

Additional Information

Salary Range: $65,000 -80,000 CAD annually + 3 weeks vacation, sick days, employer paid benefits (except LTD), Employee Assistance Program, wellness days, birthday day off, a Group Retirement Savings Plan (GRSP), and more. As of the time of this posting, Sinn Studio lists the projected base salary range in good faith.

We take a no-negotiation approach in our hiring process when making candidate offers. Our team has worked hard to develop equitable and fair compensation bands that have been set to support our current and incoming team members. We strive to pay our team fairly for the knowledge and relevant experience that they bring.

Offers made to successful candidates have been carefully considered to meet market rates, support internal equity and are commensurate on experience and skillset as well as critical need for the role. These are intended to be our best offer and support our no-negotiation approach.

Office Location: Liberty Village, Toronto

Work Structure: Preference will be given to local candidates or those who are willing to relocate to the Greater Toronto Area to work in a hybrid model with two days in office collaborating with local team members and our founders.

Sinn Studio is an equal opportunity employer, committed to inclusion and diversity. All qualified applicants will receive consideration for employment without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other basis forbidden under federal, provincial, or local law, and will not be discriminated against on the basis of disability.

Accommodations are available on request for candidates taking part in all aspects of the recruitment process. If you require accommodation, or if you have any additional questions about the role, please contact us at talent@sinnstudio.com.

The Sinn Studio Talent team will communicate with you only through official email addresses and connected Linkedin profiles. We do not use WhatsApp, Facebook Messenger, etc. Our team will not ask you to send us money or technology through our processes.

No agencies or external recruiters please.

Compensation

$65,000.00 - $80,000.00 per year