Operations Manager


Job Description

Creative X is a global agency that drives the creative vision for our brands and how they are perceived in the world. We develop the vision for next-generation creative advertising, consumer brand content and experiences for Meta, Facebook, Instagram, WhatsApp and our hardware products. Our vision is fearless creativity that shapes the future of connection. With some of the industry’s best talent on our team, we create beautiful work that has a purpose. And with an audience of almost five billion across some of the world’s biggest brands, we create brave ideas that demonstrate the full creative potential of our platforms, including industry leading, envy-inducing creative experiences that push the boundaries of traditional advertising. We believe in attracting and nurturing world class talent with a focus on diversity, community and career development. We have developed best-in-class collaboration models with agencies and our cross-company creative network to ensure a consistent and strong creative narrative for work that reaches an audience across the globe due to the scale of our products.We are looking for an Operations Manager to support resourcing and developing scalable teams across a diverse, inclusive and inspiring creative culture. In this role, you will work with cross-functional partners to scope, scale, and resource world-class creative and design teams across business priorities. This role will also lead our contractor workforce model and investments. The successful candidate is a problem solver and clear communicator with experience working across creative and business functions. We are looking for a detail-oriented tactical operator, who has a passion for tracking, reporting and finding opportunities to improve our processes and systems to help mobilize a growing, global creative team.

Operations Manager Responsibilities:

  • Facilitate resource management across creative and design, collaborating closely with the Operations Manager who leads resourcing across Creative X
  • Partner with Discipline leadership to determine strategic, creative resourcing solutions for current project needs and forecasting for future growth
  • Build meaningful relationships with our creative and design team members
  • develop an understanding of their skillsets and experience to ensure they are assigned to projects that align with their capabilities
  • Assist in contractor recruitment by coordinating interviews and meetings, conducting candidate outreach, and managing contractor relationships
  • Ensure our contractor program is optimized for our budget and priorities, working alongside cross-functional teams to streamline processes and ensure that our contractor force is fully utilized
  • Independently assess project requirements against comprehensive, cross-functional creative briefs, making autonomous talent decisions that serve the best interests of all stakeholders
  • Develop new team structures, ways of working and innovative approaches to tackle complex creative challenges
  • Track and report on resource capacity planning
  • Support long-lead planning with the Creative Leadership and Program Management Leads to build teams, frameworks and systems that best support key initiatives, campaigns and projects
  • Support the onboarding and immersion of new hires
  • Support the success of our creative awards program by leading through case study development and award entry submissions with creative teams

Minimum Qualifications:

  • 6+ years working in resource management at a creative agency, production studio or client side
  • Experience working with and navigating marketing and creative organizations
  • Experience in Resource Management tools such as Monday, Asana and/or Workfront
  • Experience managing and onboarding freelancers, vendors, agencies, or contractors
  • Experience setting priorities, problem-solving, multitasking and working in a rapidly changing environment
  • Proven understanding of end-to-end creative & marketing process
  • Self-driven, organized, detail-oriented, and has experience to multitasking

Preferred Qualifications:

  • 8+ years working in resource management at a creative agency, production studio or client side
  • Experience pursuing emerging technologies
  • Future-first mindset, and experience creating in new platforms. This may include, but is not limited to: augmented, virtual or mixed reality, gaming, Web3, AI, NFTs, avatars, etc

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

$122,000/year to $176,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.