Job Description

Are you ready to take the helm of a thrilling leisure destination that utilizes the power of virtual reality (VR)? After a successful launch in France and the UK of the most incredible immersive experience of the moment, we are now expanding in Atlanta.

Join our team as General Manager of our new Atlanta center and lead the charge in providing extraordinary entertainment experiences for our valued guests. With VR technology revolutionizing the leisure industry, this is an exceptional opportunity to shape the future of immersive entertainment.

Our state-of-the-art VR centers offer families and groups of friends the opportunity to explore the depths of the Khufu pyramid, its most secret chambers, and passages from top to bottom. Transport yourself back thousands of years to ancient Egypt's epicenter. Dive into the mysteries of one of the seven wonders of the world through a cutting-edge virtual reality expedition. Explore the Great Pyramid of Giza as it appeared over 4500 years ago. Wander its cryptic passages, step into the Queen's Chamber, and engage in deciphering hieroglyphics for an unforgettable experience. This unparalleled adventure is a result of collaboration with Harvard University's Egyptologist, Peter der Manuelian.

Job Summary:

As the General Manager, you will have the exciting responsibility of launching from scratch and overseeing the operations of our VR leisure center in Atlanta. By providing exceptional customer experiences and optimizing operational efficiency, you will play a pivotal role in delivering unforgettable moments of joy and excitement to our visitors.

Responsibilities:

1. Facility Setup and Readiness:

• Oversee the setup and preparation of the physical space for our second US center located in the area of Old Fourth Ward in Atlanta.
• Ensure that all equipment, displays, and facilities are properly installed and operational.
• Conduct thorough testing of virtual reality experiences to ensure optimal performance and user satisfaction.
• Coordinate with maintenance and technical teams to address any issues or improvements before the launch.

2. Team Creation and Management:

• Recruit, train, and lead a passionate and customer-focused team (20 employees).
• Provide ongoing coaching and development opportunities to enhance the team's skills and performance.
• Foster a positive and motivating work environment that encourages teamwork and creativity.
• Conduct regular team meetings to communicate goals, share updates, and promote a culture of continuous improvement.

3. Operational Leadership:

• Develop and implement strategies to ensure smooth operations and optimize the customer journey.
• Manage day-to-day operations, including scheduling, staffing, resource allocation and stock monitoring.
• Maintain the highest standards of cleanliness, safety, and equipment functionality throughout the center.
• Collaborate with maintenance teams to promptly address any technical issues or repairs.

4. Customer Experience Enhancement:

• Continuously evaluate and enhance the customer journey to create exceptional experiences.
• Ensure efficient and friendly customer service at all touchpoints, from check-in to departure.
• Collect and analyze customer feedback to identify areas for improvement and implement necessary changes.
• Collaborate with marketing teams to develop and execute promotional activities and events.

5. Performance Analysis and Reporting:

• Monitor key performance indicators to assess the center's performance, identify growth opportunities and new revenue streams.
• Prepare regular reports on operational metrics, customer satisfaction, and financial performance.
• Analyze data to generate actionable insights for decision-making and performance improvement.
• Collaborate with HQ team to develop strategies based on performance analysis.