Job Description
About VeecoYou probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us.
We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world’s leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world.
We’re looking for material difference-makers to join our growing team. Interested? Learn more at
Overview
Veeco is seeking an ambitious Field Service Engineer eager to learn Veeco’s technology and drive customer satisfaction through support. The successful candidate will be responsible for installation, calibration, preventative maintenance, troubleshooting of our IBE & PVD systems for our AD&E products. This role will be based at our customer site in Bloomington, Minnesota.
Responsibilities
- Perform activities during installation, upgrade, testing, warranty, and repair of equipment, following up all customer’s and Veeco’s protocols related to safety and security
- Isolate and resolve equipment and systems malfunctions and take corrective action
- Assist with the implementation of new processes, methods, and designs
- Develop relationships with the customer to ensure high customer satisfaction and retention
- Serve as contact for onsite activities, communications, and provide support in all matters related to the equipment, technical, and field aspects for the targeted site
- Report all tool actions/events and daily activities in field service reports
- Adhere to safety and confidentiality policies
Bachelor’s degree in engineering or related technical area and a minimum of 2 years of experience is required. An equivalent combination of education and experience will be considered. Military training and experience are welcome.
Knowledge, Skills, And Abilities
- Must possess a positive attitude and excellent communication skills with the ability to speak with clarity and interface effectively with customer, management, and peers
- Knowledge of electronics, mechanics, pneumatics, robotics, and computer controls
- System integration, test, and debug skills
- Experience with Semiconductor industry safety requirements and clean room environment
- Displays broad-based customer focus and commitment to resolve problems and make decisions based on the priority of the problem in relation to business needs
- Ability to build excellent customer relationships
- Attention to detail and accuracy
- Ability to work under pressure to meet support deadlines in a multi-tasking environment
- Proficiency in Microsoft Office – Word, Excel, Outlook, and PowerPoint
- Travel will be required during the initial training period, occasional travel both domestic and international may also be required. Based on business need.
Veeco is an Equal Opportunity/Affirmative Action Employer. Applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, protected veteran status, disability, or any other characteristics protected by applicable federal, state or local law.