Job Description

About Ascendion

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world’s leading brands
• Solve complex problems - and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience
• Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role:

Purpose of the team:

• In Mixed Reality, people—not devices—are at the center of everything we do.
• Our technology blends the physical and digital world to unlock the next evolution in human, computer, and environment interaction and unlocks possibilities that before now were restricted to our imaginations.
• It is made possible by advancements in computer vision, graphical processing power, display technology, and input systems.
• Our ideal candidate has a passion for language excellence and can write flawless English content.
• They will be quick to learn and fast at ramping up on new products, features, tools, and processes.
• They like taking on big challenges, are flexible and creative, and understand the beauty of keeping things simple.
• They will thrive in an environment of change, enjoy problem-solving, and have experience working to deliver collaborative as well as individual results.
• Mixed Reality is looking for Services Technical Writers, who is fit for one of the following roles

Responsibilities:

• Writes tutorials for services targeting AR/VR/mobile hardware, creating, and connecting conceptual documentation to tutorials they create.
• Writes about sample applications, helping unblock developers/designers from using a sample application.
• Writes docs for end users & IT pros seeking to subscribe to SaaS/PaaS offerings
• Write and edit content for customers and developers
• Collaborate with Program Managers and Engineering teams to co-author content
• Collect information and connect with SMEs to turn ambiguity into words
• Provide suggestions for documentation improvement
• Motivate contributions across engineering teams to increase documentation output
• Troubleshooting issue root causes which are complicated further in an environment with multiple builds on multiple platforms using various SDK versions
• Strong attention to detail
• Relentless drive to deliver high quality results on time
• Initiative to solve problems and thrive in a fast-paced environment
• Ability to track, manage and prioritize multiple workstreams in progress at any given time

Candidate Requirements:

• Years of Experience Required – 10+ years of experience
• Degrees or certifications required – A bachelor’s degree in technical communication, English, journalism, or other communication-related study.
• Experience working with git, GitHub and mark-down for content management and authoring.
• Experience with at least one of: writing documentation or training content for Unreal, Unity, Windows Mixed Reality devices, other VR devices, or commercial and enterprise technologies
• A bachelor’s degree in technical communication, English, journalism, or other communication-related study.
• Experience in a customer support / service role
• Experience working with VR/AR development
• Gaming industry experience
• Experience with C++, Unity, Universal Windows Platform (UWP), Windows SDKs, GIT, Visual Studio, Azure DevOps (or any combination thereof)
• 4+ years program management or software engineering experience

Location:

• Redmond, WA - Onsite

Salary Range: The salary for this position is $102,000 - $112,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!