Job Description
Job Title:VR Gaming Developer Support Specialist
Job Description
The VR Gaming Developer Support Specialist position assists with case management, troubleshooting, ticket resolution and provide continuous improvement for our client. Our Developer Support Specialists have a passion for the gaming community and provide a high level of attention to detail when resolving tickets for the VR gaming developers.
REIMAGINE YOUR CAREER
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then the Developer Support Specialist position at Concentrix + Webhelp is just the right place for you!
As a Developer Support Specialist, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix + Webhelp, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What You Will Do In This Role
- Escalate non-standard submissions
- Report on trends and advocate for platform level solutions
- Communicate with developers and internal partners about their ticket inquiries
- Use problem solving skills, in conjunction with tools and resources, to resolve non-standard and/or escalated issues
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Solve problems or offer solutions that are that are generally unstructured and require extensive clarification
- Maintain in-depth knowledge of client products and/or service
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Developer Support Specialist role include:
- Strong written and verbal communication skills, ability to clearly document complex bugs and the steps to reproduce
- Resolution mindset, proven experience helping advertisers navigate the client online platform tools to a solution
- Meticulous attention to detail
- BA/BS degree preferred but not required
- Strong organizational skills with the ability to prioritize levels of urgency within an assigned case load
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently and collaboratively
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- This position requires onsite in person employment at our Austin TX location 11800 Alterra Pkwy, Austin, TX 78758
- High School Diploma or GED
- Extensive personal or professional experience with video gaming, virtual reality (VR)
- At least 1 year of customer service, call center, administrative or technical support experience
- Able to rotate shifts as needed
- Adhere to shift schedules and maintain acceptable attendance. Provide required notification of absence according to company policy
One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:
- Highly competitive wage and inclusive perks
- Complimentary gourmet meals at onsite cafeteria - Free breakfast and lunch with snacks and drinks!
- Employee rewards and recognition programs
- Referral and Performance Bonuses
- US Full benefits – 401K, medical, dental, vision, and an employee assistance program (EAP) and more!.
- Employee rewards and recognition programs
- Trained wellness partners to support you as well as wellness training opportunities.
- A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from and grow with.
- Mentorship programs that support your rewarding career journey
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 400,000 game-changers around the globe call Concentrix + Webhelp their “employer of choice.”
Location:
USA Austin 13011 McCallen Pass Bldg D
Language Requirements:
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Eligibility to Work:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Where Job May be Performed:
Currently, this position may be performed only in the states listed here.
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
- English
- Spanish
If you wish to review the Affirmative Action Plan, please click here.
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