Job Description

• General familiarity with major USA retailer’s vendor compliance requirements.
• Research and dispute customer chargebacks
• Make recommendations for better adherence to vendor compliance.
• Correspond with all customers regarding timely collections of receivables and chargebacks.
• Experience in negotiating and reviewing all chargebacks for repayment or credit.
• Review weekly status reports with management.
• Communicate internally as well as directly with customers to resolve all open claims
• Work with the warehouse to ensure compliance of chargeback related issues as well as the returns process
• Process reconciliation, cash application, chargebacks, and write-offs with management approval.
• Research misapplied cash and unidentified payments by contacting customers
• Collect on past due invoices and provide PODs when needed
  
  

• Associate degree in Accounting, Finance, or any other business-related function preferred but not required. Working experience may be considered in lieu of degree.
• Knowledge of Exenta, Simparel or BlueCherry ERP is a plus but not required.
• Confident communicator with the ability to interact at all levels, including working closely with customers and cross-functional teams
• Strong Excel capabilities including knowledge of pivot tables
• Results-oriented and comfortable working in a fast-paced environment requiring prioritization and ownership.
• Exceptional customer service skills
• Good communication, organization, and analytical skills
• Ability to adjust to changing priorities and workload
• Ability to multi-task and manage deadlines simultaneously
• Ability to prioritize and multitask.
• Positive and professional demeanor.