Job Description

Salary Range: $ 80,000-$90,000

About The Milken Institute

The Milken Institute is a globally minded, publicly supported, non-partisan, and nonprofit think tank headquartered in Santa Monica, with offices in Washington, DC, New York, London, Abu Dhabi, and Singapore. For the past three decades, the Milken Institute has served as a catalyst for practical, scalable solutions to global challenges by connecting human, financial, and educational resources to those who need them. Guided by a conviction that the best ideas, under-resourced, cannot succeed, we conduct research and analysis and convene top experts, innovators, and influencers from different backgrounds and competing viewpoints. We leverage this expertise and insight to construct programs and policy initiatives. These activities are designed to help people build meaningful lives, in which they can experience health and well-being, pursue effective education and gainful employment, and access the resources required to create ever-expanding opportunities for themselves and their broader communities.

About

About the Milken Center for Advancing the American Dream

In just over a year, the Milken Center for Advancing the American Dream (MCAAD) will open its doors in Washington, DC to visitors from around the world. Our Visitor Center, based in beautiful and historic bank buildings across from the Treasury Department and the White House and directly on Pennsylvania Ave, will contain interactive exhibits and state-of-the-art technology focused on the dynamic story of the American Dream. The Center will also host an extensive online community and gathering place that features virtual exhibits, inspirational and educational programming, exciting research about economic and social opportunity, and global competitions.

The ideal at the heart of the American Dream speaks to the aspirations of people everywhere: No matter who you are or where you come from, you should have the opportunity to build the life you want to live. Our mission is to advance economic and social mobility, by celebrating lives and ideas that embody the American Dream, confronting barriers to opportunity, and catalyzing solutions to overcome those barriers. We broaden opportunity by expanding knowledge of and access to education, health, and finance, and by empowering an entrepreneurial mindset. Our purpose is to make the American Dream an attainable reality for people everywhere— across America and around the world.

About The Position

An exciting position at the center of a dynamic and ambitious project, the Senior Associate, Digital Interactive Producer is responsible for managing the development, implementation, and maintenance/refresh of interactive and linear multi-media content for the Visitor Center exhibit galleries and halls. In collaboration with award-winning exhibit designers, content subject matter experts, and world-class media vendors, the candidate would coordinate and drive to completion a series of complex immersive, interactive, technology and media-based experiences the Visitor Center intends to offer, e.g., VR experiences, a 360-degree LED holodeck, digital games, holographic technology, interactive digital sculptures, audio/video/projection, and more. The candidate

would also have responsibility for supporting various future museum visitor engagement technologies, such as location-based technology or RFID, and would play a key role in MCAAD’s digital experiences moving forward.

The role works most closely with MCAAD content teams, the Senior Exhibit Project Manager, Lead Curator, the Senior Director of Program and Strategy, as well as the Executive Director/Chief Creative Officer, and with the support of external project management and project support. This position would also advise on the transference of exhibit digital experiences to MCAAD’s online Visitor Center, working in close coordination with the Director of Digital Strategy. Following the opening of the Visitor Center in 2025, the candidate would join the Center’s Digital Strategy team supporting both in-gallery and online digital experiences.

Responsibilities

• Creative and UX development of interactive and immersive multimedia, to include:
• With external vendors, guides creative content development for all multi-media interactive experiences. This includes several high-profile projects, such as the “Holodeck,” a 360-degree LED immersive experience; holograms; interactive games; data visualization; interactive digital sculpture; and museum content experiences involving AI.
• With external vendors, guide development and oversight of storyboards, UX, usability, and look/feel of all created interactive digital content with vendors
• Keeps focus on best possible visitor experience to achieve MCAAD creative vision and goals. Advises MCAAD teams and leadership on best practices, new developments, and implications of choices in UX and storytelling methodologies
• Route all creative decisions and reviews internally for discussion and approval
• Supports development of visitor flow, instructions, signage, and comprehensive audience experience tools, such as visitor guides and training
• Project management for development and installation of Visitor Center digital experiences and exhibits:
• With Senior Exhibit Project Manager, oversees and structures vendor selection process including researching, recommending, and vetting potential vendors for multi-media projects.
• Manages digital content vendors for Visitor Center multimedia exhibits.
• Runs and sets regular meetings, prepares agendas, presentations, documents, and correspondence for stakeholder meetings and engagements related to multimedia project development.
• Scopes project requirements and prepares budgets. Conducts cost-benefit analysis to identify project opportunities when requested.
• Drafts and edits Requests for Quotes and/or Proposals. When needed, supports the preparation, revision, negotiation and analyzing of contract documents
• Develops detailed project plans and monitors progress
• Manages iterative design, development and quality assurance processes
• Oversees’ vendor’s QA support documentation including risk logs and requirement specifications.
• Supports teams throughout testing, fabrication, and installation phases.
• With vendors, supports creation of installation, operational and maintenance guides
• Upon MCAAD’s planned opening in 2025, the role will support the ongoing oversight of digital exhibits/multi-media experiences in the Visitor Center, including exhibit maintenance, refresh, replacement and re-design/installation of new exhibits, as well as development of future stages of MCAAD digital visitor experience
• Participation in the planning and budget for exhibit maintenance and refreshes/replacement or content updates
• Project management and oversight on various future visitor engagement technology projects, including, for example, beacon or RFID technology to personalize experiences for visitors; location-based beacon technology within the Visitor Center; and other emerging technologies to provide visitors cutting-edge experiences.
• Support various teams in their roles in running the Visitor Center, including security, visitor experience, and content and curatorial in relation to interactive technology requests
• Support vendor management lifecycle for media elements of exhibits
• Maintain cutting-edge knowledge of advances in visitor engagement technology in order to support MCAAD in building strategic roadmap for visitor engagement technology
• Lead or support, with future Digital Strategy team, the expansion or translation of MCAAD exhibit digital content to web platforms. Participate in ongoing digital content design and implementation/installation projects, as Visitor Center expands into a worldwide digital platform offering inspirational, educational and interactive content to online visitors from around the world.
  
  

Requirements

• Undergraduate degree in design, museum studies, technology, UX, digital or interactive storytelling, multimedia production, or related fields.
• Demonstrated aptitude in multimedia production through successfully completed projects in similar fields.
• Minimum of three to five years’ experience in museum, cultural, multimedia, technology, UX, and/or design production or project management or related fields
• Broad-based knowledge of current and emerging story-telling and interactive/immersive technologies ranging from VR/XR/IR to hologrammatic technology, as well as experience and insight into producing visual media content.
• Familiarity of multi-media production process including the requirements, timelines, and operational needs of custom interactive software production and custom physical interactive installations.
• Excellent and proven organizational and project management skills in creative, museum or technology projects involving multiple stakeholders, deadlines, and parallel track workstreams.
• Demonstrated ability to manage multiple work streams comfortably and methodically, to set and to address priorities, to meet deadlines, and to work with a high degree of accuracy. Working knowledge of waterfall, agile, and hybrid project management processes.
• Familiarity with universal design and ADA guidelines a plus.
• Ability to work collaboratively and positively in a fast-paced team environment. Ability to understand and navigate multiple internal and external stakeholders.
• Must be able and willing to occasionally travel for demos, reviews or related experiences; and work infrequent nights and weekends for special events or key meetings.
• Excellent verbal and written communication skills, including presentation skills.
• Experience using scheduling software such as Microsoft Project or AirTable. Comprehensive knowledge of Microsoft 365 applications required.
  
  

To be successful in this role a candidate will need to be:

• Flexible and willing to step into different roles when necessary to move projects and programs forward.
• Able to anticipate needs and act independently when necessary and appropriate.
• Resourceful in executing tasks and finding solutions when problems arise.
• Thinking in advance on new developments and best practices related to immersive and interactive technology experiences.
  
  

Note

We are interested in qualified candidates who are eligible to work in the United States. Please note, we are not sponsoring visas at this time, being authorized to work in the U.S. is a precondition of employment.

This position will be working a hybrid model, where you will be expected to report to your respective office location 3-days per week (Tuesday - Thursday) , this is subject to change.

The statements herein are intended to describe the overall nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Please submit resume and cover letter illustrating how your experience and skills will contribute to the department and any unique qualities you bring to the position. If applying via Indeed, please upload your resume and any supporting documentation as one attachment. Any application that does not include both a resume and cover letter will be rejected.

Our Culture

The Milken Institute is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability or status as a veteran.

Every person at the Milken Institute is treated with respect, supported with resources and training, and exposed to a broad range of experiences. We foster a space for growth with opportunities to share knowledge and passion with both clients and colleagues. We are committed to building a diverse workforce and creating an inclusive environment where everyone can thrive. Our leadership is actively involved in our commitment to diversity and inclusion, and fostering a culture that creates opportunities for everyone.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan - 403b (5%)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity & Paternity)
• Short-Term & Long-Term Disability
• Flexible Spending Account (FSAs)
• Training & Development:
• LinkedIn Learning –over 10,000 classes offered, self-guided.
• Mentor Program
• Wellness Resources:
• Employee Assistance Program
• CALM app membership
• Gym (Santa Monica)
  
  

Additional Perks

• Coffee Chats with the CEO – informal opportunity to chat with the CEO.
• All Staff Meetings – employees from all domestic and international locations come together for a 2-day retreat (occurs every 18 months).
  
  

Prime office locations – Santa Monica office is 4-blocks from the Pacific Ocean, Washington, DC office is across the street from the White House, New York office is on Madison Ave near Central Park, and Miami office is a 5-minute walk from Miami Beach.