Job Description

Responsibilities: -

- Provide technical support for XR (Extended Reality) devices, including Virtual Reality (VR), Augmented Reality (AR), and Mixed Reality (MR) headsets and peripherals.

- Diagnose and troubleshoot hardware and software issues reported by customers.

- Collaborate closely with the product development team to identify and escalate recurring issues, contributing to the improvement of device quality and user satisfaction.

- Assist customers with initial setup, calibration, and software installation for XR devices.

- Develop and maintain a comprehensive knowledge base and troubleshooting guide for common device-related problems.

- Communicate effectively with customers via various channels, including email, chat, and phone, providing clear and concise instructions.

- Stay up-to-date with the latest XR technologies, updates, to better assist customers.

- Provide feedback to the engineering team for potential improvements in device usability, functionality, and design.

Skills Required: -

- Bachelor’s degree in computer science, Engineering, or a related field.

- Prior experience in technical support or customer service, ideally with XR devices or similar hardware.

- Proficiency in troubleshooting hardware and software issues, both independently and collaboratively.

- Excellent communication skills, both written and verbal.

- Ability to work well in a fast-paced environment and adapt to evolving technologies.

- Prior experience with Unity, Unreal Engine, or other XR development platforms is a plus.

- Certification in relevant XR technologies or hardware support will be a plus