Job Description

Come join us here at Osso VR where your passion and expertise will drive real innovation in healthcare! Where your work will have a meaningful impact in the future of healthcare!

Osso VR is the leading virtual reality surgical training and assessment platform. Our technology is being used by the top medical device companies to train thousands of surgeons, on dozens of the latest surgical techniques, in over twenty countries around the world. Our mission is to improve patient outcomes through better training and assessment, increase the adoption of higher value medical technology, and democratize access to the latest surgical techniques globally.

While we are extremely proud of the work we do, we are just as excited and proud of our team members and culture! Since the beginning of Osso VR we have been a 100% remote company and feel as though we have perfected the way we can communicate, engage, and interact with each other even though our team is, quite literally, all over the map! At Osso VR we believe that the work we do, and your personal life are both equally important to make dreams happen! We are inspired to dream big, drive innovation, and deliver while still finding a way to have fun at the same time!

The Team:

We are excited to be looking for a Partner Success Manager to join our stellar team at Osso VR!

At Osso VR, we are dedicated to building a diverse, inclusive, and supportive workplace where you can be authentically you!

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification in the job description. With that in mind, we encourage you to apply to the role if you're excited about the opportunity. Even if you do not align with every qualification, you may still be the right candidate for the position or other open roles within the company!

The Role:

You will establish and maintain long-term relationships with client executives, champions, and stakeholders, ensuring that activities are closely aligned with business strategy and intended success metrics. Additionally, you will develop a deep understanding of customers’ business objectives and be able to identify and articulate how our solution supports the achievement of those goals driving increased utilization and VR launch performance throughout the customer life. You are responsible for understanding the ‘health’ of our customers, ensuring they mature and grow.

What You’ll Be Doing:

• Create, analyze and deliver strategic deployment guidance illustrating Osso’s value (e.g. training objectives and ROI), guiding partner’s experience and linking results to the partner’s key business objectives
• Working with Account Management and Client Services on implementation of VR into customer operations, ongoing support, and business reviews
• Be a consistent presence growing license utilization by building strong customer relationships with leaders and users by sharing your deep product knowledge about optimizing the use and adoption of our products and tools- working with partners on planning, training, best practices, and execution where needed.
• In partnership with account managers, own the overall relationship with assigned clients in a blended portfolio of customers, focusing on growing adoption and ensuring retention, expansion, and satisfaction.
• Assist Sales team in pre-sales activities such as Business Value Assessment preparation, licensing recommendations, and product demos
• Representing the voice of the customer to inform our sales process and product roadmap and share success outcomes and stories for up-sell or at-risk renewals
• Providing as-needed support for customers’ education activities, major events, and conferences
• Collecting customer engagement and product feedback for the Product Team to ensure Osso is providing as much value as possible and driving greater adoption and engagement
  
  

What You’ll Need To Be Successful:

Must have:

• 3+ years Medical Device Manufacturer or Pharmaceutical experience in product management / sales training / medical education, or
• 4+ years in a Customer Success, Relationship Management, Implementation Specialist, or similar role
• Experience building and maintaining relationships while driving engagement and remaining alert to growth opportunities
  
  

Bonus:

• Are organized, with excellent follow-through
• Passion for customer experience, transformation, and acting as a change agent
• Have experience implementing complex systems into customers’ operations
• Excellent analytical and problem-solving skills, empathetic approach, and an authentic desire to provide extraordinary experience to achieve customer’s business objectives
• Are comfortable multi-tasking, and working with multiple customers at a time
• Are comfortable with viewing graphic medical and surgical content as needed
• Have excellent communication skills, both written and verbal
• Have the ability to develop structure in ambiguous situations and design processes where needed
• Are self-motivated, responsible, and reliable
• Are comfortable in a fast-paced, rapidly changing environment
• Are comfortable working remotely
• Are willing to travel 10-30% of the time
  
  

Compensation

Our compensation package includes a base salary of $95,000-$121,125 as well as an incentive bonus and equity options.

Benefits

Osso VR offers a comprehensive benefits package to eligible employees, including:

• Medical, Dental and Vision insurance
• Health advocacy
• Virtual Health
• Unlimited Paid Time Off
• Parental Leave
• 401k
• Other voluntary benefits available
  
  

This position is fully remote only in the United States at this time.

Our commitment to diversity

The diverse experiences, ideas, and identities of our team members help us make better decisions and drive great results for our users. We foster an inclusive work environment that welcomes team members of all backgrounds and perspectives.