Job Description

NOTE: Candidate must be able to cover weekend shifts on rotation with other CW. They will get to choose two other days to have off from M-F.

We are looking for a passionate data driven individual with project management experience in operations to join Integrations Operations to support the community and help foster a safe culture in VR. This individual will also be responsible for delivering qualitative and quantitative insights into operations and provide recommendations to improve the overall experience for the community.

Years of Experience: 2-6 years

Top 3 required skill sets

1. Prior (project management) experience in operations

2. Proficient in data tools, advanced Excel skills, building pivots and analysing data

3. Ability to learn fast and comfortable with operating in ambiguity

Top 3 nice to have skill sets

1. Knowledgeable about VR and social experiences (e.g. Rec Room, VR Chat)

2. Ability to work in a fast paced, often high pressured environment

3. Thrives in a cross-functional setting

Responsibilities

1. Run day-to-day integrity operations

2. Improve operations by conducting RCAs and finding areas of opportunity

3. Report project status, risks, and needs to product on regular cadence

4. Manage completion/progress of project timelines

5. Support new product launches, e.g. testing new features

6. Triage escalations and drive them to completion

7. Ensures product needs and priorities are met via calibration and alignment

8. Analyse data by building basic SQL queries, pivot tables

9. Run system audits and quality tests

What makes this role interesting

This role is an opportunity to understand the community landscape in a growing technology space like VR and drive changes that bring real positive impact to our users