Job Description

Status: Contract-to-hire, up to 40 hours per week

Company Background:

As a pioneer in virtual reality gaming systems, Virtuix Inc. continues to break ground with cutting-edge VR technologies. Virtuix has created two entertainment products that have become global hits: Omni Pro, the commercial version of the Omni, and Omni Arena, a multiplayer configuration for entertainment centers like Dave and Buster's. Thanks to the Omni's popularity at over 500 venues on 5 continents, we have built a large and devoted player community (300,000+ registered players... and counting).

In response to demand from Omni fans, earlier this year we started shipping "Omni One," a consumer version of the Omni that's optimized for home use - light, easy to store, and with unmatched freedom of movement (incl. crouching and jumping). Omni One is a complete gaming platform. Its online game store sells games developed by Virtuix and top titles licensed from third parties.

Learn more about Omni One here: https://omni.virtuix.com

The thrill of walking around inside video games has blown the minds of players at our commercial venues. We plan to take our success in commercial entertainment and scale it into the home. Join our mission to bring our popular gaming experience to millions of homes around the world.

Job Description: 

We’re seeking a technical support specialist, primarily to support Omni Arena operators. This position reports to the Customer Service Manager. 

This job is initially a contract position requiring up to 40 “on call” hours a week. The role will start in-office for training, then transition to a “hybrid” arrangement with a split between in-office and remote work. Following a positive 90-day evaluation, the job will become a salaried position. 

Job Duties:

• Be “on call” to answer technical service requests from Omni Arena operators
• Troubleshoot Omni Arena issues remotely via remote login software
• Address questions and concerns from customers via email and phone
• Coordinate with operations team to ship warranty and replacement parts to customers
• Log service requests in “Zendesk” software system
• Handle support activities such as proactive site outreach and assistance with product orders
• Collaborate with our in-house engineering team to diagnose and resolve technical problems

Requirements:

• You have excellent verbal and written communication skills
• You are sociable and enjoy talking with customers
• You are tech savvy and are familiar with PC hardware and software
• Experience with PC gaming and/or virtual reality is a plus

At Virtuix, you’ll join a talented team that is delivering a new wave of immersive entertainment that centers on active, physical gameplay and esports. You’ll have a unique chance to influence the entertainment industry and become part of our story as a venture-funded tech startup.

If the job becomes a salaried position, we offer:

• Competitive compensation package
• Virtuix stock options
• Health, dental, vision, and life insurance
• Open vacation policy
• Paid maternity and paternity leave
• Fully stocked kitchen

More About Virtuix:

Moving around virtual worlds by pushing buttons on a controller feels unnatural and static. To experience true VR, you need to walk around virtual worlds as you do in real life - using your own feet. That's why we developed "Omni."

Backed by over $35MM from investors, including Mark Cuban and 12 venture capital funds, Virtuix's Omni is the first omni-directional treadmill that lets players walk and run in 360 degrees inside VR games and other virtual worlds. The Omni's immersive experience takes VR to the next level. The system was even portrayed in Steven Spielberg's Ready Player One.

Virtuix is blazing the market trail for ultimate immersive gaming. If working at the forefront of tech and gaming excites you, then Virtuix is the place to be.

Please send a cover letter and your resume to clinton.wiegel@virtuix.com. 

Virtuix is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.