Job Description

Location: Washington, D.C.

Job Type: Contract

Compensation Range: $19 - 29 per hour

Our client is looking for a talented and motivated Print Production Coordinator to join their team! In this role you will work in a team with other customer service staff to serve as the primary point of contact and interface with internal clients. The ideal candidate has effective problem-solving skills to identify and resolve production and processing problems.

This is an indefinite contract, fully onsite in Washington DC.

Responsibilities:

• Interact with clients on a frequent basis.
• Advise clients on the full range of print and design services, production techniques and technology options; respond to routine and moderately complex inquiries both orally and in writing as needed.
• Receive and review client requests and electronically submitted job tickets for quality and completeness of submission; clarify client expectations for final product and schedule; and identifies and resolves any issues throughout the production process. Examine submitted files for quality and works directly with clients to resolve any file issues.
• Select the appropriate production process, prepares time/cost estimates for completion, process timely closing of jobs upon completion for invoicing and payment.
• Serve as liaison between client and technical staff throughout job production process and ensure that quality work is completed on schedule and at expected quality levels.
• Track and monitor requests against service standard turnaround times; handle client requests for changes and communicate the impact on budget and timeline.
• Perform basic pre-flighting work on digital files to identify and manage resolution of problems.
• Gain an understanding of internal products, services, capabilities and workflow.
• Maintains current knowledge and skills as technology trends and workflow changes.
• Work flexibly within unit or in other units as needed, to help meet client needs.
• Work in a team environment with other customer service representatives on knowledge sharing and the division of duties within the unit. Assist on projects when other representatives are away.

Qualifications:

• Associate's degree in Graphic Arts or other relevant field, or equivalent combination of education and work experience.
• Minimum of two (2) years of relevant work experience (ideally has worked in a commercial print-shop in some capacity).
• Some knowledge of multimedia and electronic products preferable. Knowledge of Augmented Reality (AR) and Virtual Reality (VR) is a plus!
• Strong interpersonal skills and positive customer service attitude.
• Knowledge of graphic arts industry and associated processes and production techniques from design through distribution and delivery preferable.
• Ability to probe/question and understand client needs and requirements and provide appropriate solutions.
• Ability to process and preflight basic digital files.
• Good organizational skills, and ability to work capably in a fast?paced, deadline oriented environment, managing multiple tasks within tight deadlines.
• Effective verbal and written communications skills, including email proficiency and ability to follow directions. Must be able to have face to face meetings with clients as needed.
• Ability to deal sensitively in multi?cultural environments and build effective working relations with clients and colleagues in a team-based environment.
• Ability to work in Microsoft office software applications, as well as a working knowledge of Adobe CS (InDesign, Illustrator, Photoshop and Adobe Acrobat Pro).
• Desire and ability to learn new skills as industry technology changes.
• Skills:
• Production
• Project Coordinator
• Graphic Design
• Production Specifications
• Print Production

JOBID: 1002369

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Cella, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

For certain assignments, Covid-19 vaccination and/or testing may be required by Cella's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Cella representative for more information.