Job Description

Epitec

POSITION:

Community Operations Specialist

JOB TYPE:

Full-Time, W2 Contract, Remote

APPROVED REMOTE LOCATIONS:

Menlo Park, CA; Los Angeles, CA; San Diego, CA; Houston, TX; Balitmore, MD; Boston, MA.

JOB SUMMARY FOR COMMUNITY OPERATIONS SPECIALIST:

• Community Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people’s issues and are strong advocates for our client's online community. If you like helping people, Community Operations is for you.
• We are looking for a passionate individual to join the VR community operations team and support the community by enforcing our Community Standards and policies and help foster a safe culture in VR. This individual will also be responsible for delivering qualitative and quantitative insights into user behavior and provide recommendations to improve the overall reporting experience for the community.

RESPONSIBILITIES FOR COMMUNITY OPERATIONS SPECIALIST:

• Investigate and enforce on integrity issues that are reported by the client VR community by applying deep knowledge of online Community Standards and subject matter expertise of how abuse manifests in VR.
• Provide key insights/trends such as policy violation prevalence, false positives, and emerging conduct/content abuse trends.
• Gain expert familiarity in various social experience apps available on the Oculus platform and their integrity features.
• Remain up to date on key workflow changes, operational guidelines, policy updates and our Community Standards.
• Assist with testing new/existing reporting features in VR and submit bug reports for issues, where applicable.

REQUIRED EXPERIENCE FOR COMMUNITY OPERATIONS SPECIALIST:

Years of Experience: 2-4 years

Top 3 required skill sets:

• Prior community moderation/support experience
• Proficient in data tools, advanced Excel skills
• Broad understanding of online Community Standards

Top 3 nice to have skill sets:

• Proficiency in another language (German, Spanish, French)
• Knowledgeable about VR and social experiences (e.g. Rec Room, VR Chat)
• Prior experience working with policy would be beneficial
• NOTE: Candidate must be able to cover weekend shifts on rotation with other CW. They will get to choose two other days to have off from M-F.

SKILLS AND QUALIFICATIONS FOR COMMUNITY OPERATIONS SPECIALIST:

• Ability to work in a fast paced, often high pressured environment
• Passion for user integrity and safety
• Time management skills

Why should you choose Epitec?

We started Epitec with a single focus, “Placing People First.” Knowing every good endeavor begins with listening and understanding, we’ve set about challenging every part of the employment process. Bringing the proper connections together for the perfect fit.

How is Epitec different?

Epitec gets to know our prospective employees, using these insights to locate the perfect placement for you. We are there, every step of the way. Providing a best-in-class compensation package combined with the opportunity to grow financially and personally through your work.

What is the result?

Epitec represents the world’s top companies and works to fill their open jobs with the world’s best talent. That’s led to Epitec servicing an impressive list of Fortune 100 companies. We've also won many awards, including one of Crain’s Detroit Business “Cool Places to Work,” and 101 Best & Brightest – local, national and elite winner. And that’s just the beginning, as we work to innovate the way the world thinks about employment.