Job Description

PLEASE NOTE: APPLICATIONS WITHOUT A COVER LETTER WILL NOT BE ACCEPTED. PLEASE WRITE YOUR COVER LETTER SPECIFICALLY TO THIS JOB OPPORTUNITY.

About Us:

Next World is a virtual reality company building and deploying safety training software for clients all over the world. As a rapid scale up, we are on the hunt for driven team members to join us as we push the boundaries of what is possible with the power of VR. 

About the role:

We are looking for an enthusiastic Customer Experience Manager to engage with our clients and act as the main point of contact for any troubleshooting enquires that may arise with both our VR hardware and VR software. As well as being the go-to for client support, you will also spend time reviewing client data on our Insights Platform, and using it to help build new processes to streamline the client experience. Your mission is to ensure clients expectations of a hassle-free product experience are being met, and to identify and remedy basic technical issues that may arise.

This is a full-time role, Monday to Friday. Next World is headquartered in Australia, however we have a team in Dubai who you will directly work with. 

About you:

Ideally you will be someone who has a deep passion for VR technology and has the ability to easily build relationships with people. You will be someone has a positive attitude towards customer service, can communicate clearly and effectively, and is eager to learn and master our VR products. Experience in client relations, data analysis or software development will also be highly regarded.

Qualifications and responsibilities include:

• 3+ years experience in a customer facing role 
• Fluent in English and Arabic (bonus points for Hindi also)
• Experience with Hubspot (preferred but not essential)
• Competent user of IT and virtual reality hardware
• Weekly communication with clients via phone and email to increase engagement and adoption, as well as address concerns and troubleshoot basic technical issues (our development team will train you around our systems)
• Visit with customers where possible / video conference to help on-boarding procedures, as well as ensure smooth, hassle-free use of our VR product (reliable transport essential)
• Work with BD and Marketing to "Hero" our customers
• Study and report insights and analytics around customer adoption and behaviour
• Help build new internal processes to streamline the client experience
• A deep passion for VR technology

Benefits: 

Joining Next World means you’ll be part of a driven and values-based team.

• Great starting salary and earning potential, with the option to receive Shares in the business
• Collaborative and welcoming team environment
• Growth potential as we expand to U.S, U.K and further international markets

How To Apply:

To be considered for this role please submit your resume and cover letter outlining why you believe you can succeed in this role. 

Submit applications directly to info@nextworldxr.com

PLEASE NOTE: APPLICATIONS WITHOUT A COVER LETTER WILL NOT BE ACCEPTED. PLEASE WRITE YOUR COVER LETTER SPECIFICALLY TO THIS JOB OPPORTUNITY.

We look forward to hearing from you!­