Job Description

Industry: Software and IT solutions for election administrators

Location: Fully remote

Work schedule: Full-time Monday through Friday, 8:30am – 5:30pm Eastern time zone

Compensation: Competitive annual salary plus comprehensive benefits package (see below for details)

Summary of Mandatory Qualifications:

• Three+ (3) years of professional experience with technical writing or technical communications
• A bachelor’s degree in a related field from an accredited college
• Previous experience and working knowledge using MadCap Flare or other similar technical documentation/writing software
• Excellent working knowledge of Microsoft Word

Company Mission Statement

At VR Systems, our vision is an elections community that conducts successful elections, every time. To bring this vision into reality, we strive to provide the best products, services, and support to enable election officials to secure the public’s trust in democracy. Put another way, our teams work on things that have a higher purpose than simply making a profit.

Company Description

When applying for a job, we believe it’s important for you to know about the workplace culture. VR Systems, Inc. is a 100% employee-owned business, and our company culture is family-like. We are the leading voter registration and elections management company in Florida and have a growing market share in other states. We are a fast-growing company of nearly 50 people, forming a closely knit team of software engineers and customer support technicians. The company has a reputation for providing effective software with a high level of customer service for elections administrators.

We are not a publicly traded company, and as such, we are not beholden to the demands of outside shareholders or investors; we make decisions that are in the best interest of our customers and our employees. We are not a start-up company that could close shop if the next round of venture capital does not come through. We are also not a large corporation or government agency with burdensome bureaucracy. What we are is a small- to mid-sized company, and that smaller size allows us to be nimble and to make quick, agile adjustments in a constantly evolving IT field.

Essential Responsibilities of a Technical Writer

• Write, format, maintain, and distribute software Help systems and user guides in HTML and PDF formats
• Review existing source materials and documentation logs
• Practice using the different VR Systems software so you become accustomed to seeing things from the users’ perspective
• Collaborate with development and support staff to identify any additional new documentation requirements or documentation improvement opportunities
• Participate and contribute ideas in product development meetings where user experience is under discussion
• Stay abreast of developments in tools and communication methods used by the technical communications community
• Recommend changes in the tools, communication formats, and methods used at VR Systems when appropriate
• Provide input on the structure, format, and delivery of content in the VR User Community
• Assist in maintaining the User Community
• Provide editorial and formatting support to staff

Job Requirements and Qualifications

• A bachelor’s degree in a related technical or communications field from an accredited college
• Three+ (3) years of professional experience with technical writing or technical communications
• Clean criminal background/record
• Previous experience and working knowledge using MadCap Flare or a similar technical documentation/content management software
• Excellent working knowledge of Microsoft Word
• Experience with common screen capture software
• Very strong communications skills (both written and verbal)
• Experience with Scrum/Agile methodologies is preferred
• Availability to work 8:30am – 5:30pm Eastern time (although there may be some flexibility when working on projects)
• A moderate understanding of Microsoft Excel and PowerPoint
• Experience with HTML and/or CSS is preferred
• Experience with graphic editing software is preferred

Ideal Personality Traits

• Natural desire to explain how software works in an easy and understandable manner
• High degree of self-motivation
• Ability to self-prioritize and awareness of each task’s importance
• Confidence to ask the right people when you need information
• Willingness to work on multiple teams under different product managers
• Excellent time management
• Ability to learn new software programs quickly without a lot of direction
• Proven self-discipline to work remotely

Physical Requirements

• Ability to sit at a desk for one or more hours at a time
• Ability to operate a computer and other equipment in the office
• Ability to work on multiple tasks and assignments throughout the day

Benefits

Here at VR Systems, we understand that highly satisfied employees are key to a thriving firm. That is why we offer:

• A workplace culture that supports collaboration, teamwork, and professional growth
• A competitive annual salary that's dependent on a candidate's skills and experience (according to online salary estimates, this average national salary can range from $47,890 to $80,700 for someone with 1-4+ years of experience)
• Annual cost of living adjustment (COLA) reviews and adjustments (recently these are being done twice a year due to high inflation)
• Health insurance (100% employee premium paid by VRS, 50% of family coverage paid by VRS)
• Dental insurance (100% employee premium paid by VRS, 50% of family coverage paid by VRS)
• Life insurance (100% employer paid)
• Long-term disability insurance (100% employer paid)
• 401k plan with matching company contributions (up to 6% match)
• 15 days of paid vacation accrued annually
• 5 personal absence leave days accrued annually
• 11 paid holidays
• Office stipend for purchasing equipment and software licenses required for remote work
• In addition, VR Systems is a 100% employee-owned company (ESOP). As a member of our ESOP, you share in the success of our company through stock ownership.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.