Job Description

We are helping one of our Virtual Reality (VR) start-up enterprise clients, hire their first Internationa Logistics Coordinator in the US to work with our client’s growing list of F1000 companies. This is a great opportunity to work in one of the hottest industries and be a key part of our client’s rapid growth.

And as the first Logistics Coordinator in the US – there will be a lot of opportunities for career growth.

This client was founded by Microsoft executives. They have a few different divisions, the one you would be a part of is their Corporate Enterprise VR Events division. This division is revolutionizing the way companies host internal and client events (offsites, conferences, team building, etc.).

Job Responsibilities:

• Ensure timely & safe sourcing, delivery/return, tracking, and management of all AR/VR headset* requests for onboardings, DEMOs, events, and experiences.
• Keep relevant internal teams & stakeholders up to date on the requirement status
• Resolve customer issues, complaints, amendments, and cancellations to orders on a timely basis
• Report on hardware and logistic operations status regularly
• Provide support & resolve issues on the device manager portal in case of any issues on headsets
• Track and manage headset stocks to always ensure healthy stock levels
• Find, manage, and build relationships with companies who provide AR/VR hardware and provide logistics solutions around the world (all time zones)
• Implement SLAs and cooperate with partner companies to ensure that customers receive their orders on time
• Resolve any issues that may come up with partner companies
• Track partner company performance and evaluate on a regular basis
• Implement & maintain an automated, seamless logistics operations system that is not dependent on individuals
• Implement, track, report, and improve KPIs
• Prepare & keep all logistics operational documents up to date
• Support sales, customer experience, and executive teams in all hardware logistic-related issues
• Manage & optimise P&L for logistics operations
• Continuously improve the processes and the way to delight customers
• Establish good operation practices to manage device logistics
• Follow industry trends and best practices, nurture the company with ideas & new solutions

*as the business evolves, more hardware may be added to the responsibilities

Required and Preferred Experience:

• 4 years of related experience; or an equivalent combination of industry experience
• International logistics experience in US and EMEA
• Experience setting up systems and workflows
• Customer focused
• Positive, can-do attitude
• Ability to multitask and prioritize
• Agile
• Effective communication, including speaking, writing, and active listening
• Very good planning and organizing skills, good with following up and tying all loose ends
• Self-starter personality with a high sense of responsibility
• Strong problem-solving skills
• Innovative in approaching problems and developing solutions
• Strong understanding of AR&VR product line and potential applications in related industries as well as storage and logistics processes
• Proficiency in MS Office, supply chain systems
• Experience with ERP platforms, and using parcel company platforms such as DHL, FedEx, etc. is a plus.