Job Description

Account Manager, B2B Software, Agency Experience is a Plus

Kaon is a B2B software company with a twist - we may “look” like an agency because of our creative expertise and the fact that we create and deliver stunning visual interactive applications for Fortune 1000 companies. We are, however, a nimble, innovative, cloud-based software company that helps solve the most critical sales and marketing challenges of this era for leading companies in tech, HCLS, and industrial verticals. Successful salespeople at Kaon solve customer problems, deliver value, and focus on building long-term relationships.

We work with AWS, IBM, Thermo Fisher Scientific, GE Healthcare, Abbott, Siemens, Baker Hughes, Ciena, Juniper Networks, and many more to help digitally transform customer engagement and simplify complex product and solution stories in a visually engaging way.

Kaon’s patented High Velocity Marketing Platform® allows us to create and deploy interactive applications to any device, anywhere for use on PCs, interactive touch-screen appliances, Web browsers, and mobile devices, as well as in Augmented Reality and Virtual Reality, all running both online and offline.

We have an amazing small company culture where you commonly hear us say ‘we are a family’ - we care for each other and our clients. We want to be the best, not the biggest, and we collaborate and support each other to be successful. Daily, you will work with an exciting variety of colleagues, customers, companies, challenges, and solutions that never gets dull.

Job Overview:

We are seeking an account manager to join our team. You will work with the Account Executive (Business Development) to set the strategic vision and corresponding tactical plan to ensure individual project success and continuous growth of each assigned account. Through partnering with each client, you will strengthen the existing relationship, establish new relationships and generate new business within each assigned account. The AM position reports to the relevant sales team VP.

Key Responsibilities:

• Plan, execute, and manage client accounts and projects in collaboration with Project Management, Customer Success and Business Development
• Collaborate with clients to determine product or service requirements
• Closely collaborate with Kaon Account Executives, Project Managers, Senior Leadership, and Customer Success leads to drive ongoing customer success and identify growth opportunities
• Build and maintain strategic account roadmap based on customer needs and value
• Maintain Salesforce.com account, contact, opportunity, and org chart records
• Maintain key agreements with client companies
• Proactively identify and share recommendations for continuous improvement to drive sustained client success
• Provide and support client training on new applications or application updates
• Develop long-term relationships with customers, including decision-makers and VP-level executives
• Effectively problem-solve when issues arise, identify potential solutions and drive issue resolution in conjunction with AE
• Provide regular updates, respond to inquiries, and address any client concerns promptly
• Coordinate and facilitate regular client meetings, including quarterly business reviews
• Monitor and manage project performance
• Monitor and manage the overall state of the client relationship
• Oversee the development of new client relationships
• Ensure client satisfaction and retention

Skills/Requirements:

• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level
• Understanding of sales and marketing performance metrics
• An ability to address customer requests promptly
• A strong desire to be a strategic partner to the customer, always looking to deeply understand the customer’s business and challenges and proactively look for opportunities to drive customer success
• A proven desire and ability to be a continuous learner; always looking for new insights and information to be the best partner to our clients
• Excellent communication and interpersonal skills with an aptitude for building strong client relationships;
• Excellent listening, collaboration, negotiation, and presentation skills;
• Excellent verbal and written communications skills;
• Excellent planning, organizational, and time management skills
• Availability to travel as needed.
• Tech-proficient plus - nimble with laptops, phones, software tools and at least curious about experiential technologies like augmented and virtual reality. 

Experience:

• At least 3 years of proven work experience as an account manager or Key account manager in B2B environment
• Trained in account management and customer success
• Experience in writing solutions sales emails and proposals
• Experience with Salesforce.com and LinkedIn Navigator
• ​​BA/BS degree - a Business Marketing Communications (or related discipline) degree is a plus
• Sales, Account Management or Client Support experience at Marketing / Digital Agency experience is a plus

Personal Characteristics:

• You exemplify the core values of the company: Honesty, Customer Value, Continuous Improvement, Excellence In Everything We Do, and Productivity
• You demonstrate an eagerness to grow and learn more about the client company and the market. This includes asking questions, reading, modeling others, and being open and responsive to feedback/areas of improvement
• You exhibit professionalism and commitment to the role, company, and deliverables.
• You have a high standard of personal and professional ethics.
• You are results-focused and detail-oriented.
• You can operate effectively and autonomously from your home office and also as a collaborative team member.

Compensation:

• Commensurate with experience
• Base Salary plus incentive compensation based on bookings and account development success
• Company benefits include health insurance, dental insurance, 401(k) plan, and stock options

Location:

• This is a remote/work-from-home position, but we are looking for a professional with access to high-target prospect areas, including; Southern CA, Bay Area, CA, Seattle, Denver, Austin, Houston, Boston, Greater NY, Chicago, Atlanta to support F2F meetings and/or events as appropriate