Job Description

Who We Are

We’re Sandbox VR, and we’re the most advanced virtual reality experience in the world. Our mission is to connect with our guests through world-class immersive experiences. Our vision is to create a global community where people come together to experience new realities. With our Hollywood motion capture cameras, 3D body trackers, and haptic suits, we’re operating the next generation of cinemas - where our guests are the stars of their own movies. Venturing into space? You got it. Channeling your inner pirate? Absolutely. Need to get some steps but hate the gym? Our experiences definitely get our guests moving.

Since we launched in Hong Kong in 2017, we’re now live in 25 locations and 7 countries around the world. (We’re the #1 Activity in Hong Kong and Singapore on TripAdvisor, and are averaging 4.7/5 stars on our Google reviews across all US locations). Oh, did we mention we're rapidly expanding. We want you be a part of our journey and help us build this new world!

You will be leading our United States Hardware Deployment & Reliability Team, which is a responsible for deploying our proprietary technology to new locations, training new store staff, and providing ongoing support following launch. The team serves as a crucial bridge between our product development team, expansion team, and retail operations teams.

Your role will be responsible for the following three pillars:

Own the Deployment Process – your team will be responsible for deploying our hardware stack to new retail locations on time. You will ensure all staff are operationally and technically trained on the current versions of our product and experiences.

Maintain Uptime Reliability - your team will ensure existing retail locations are up to date with the latest versions of our hardware and software. This includes scheduling deployments, managing our inventory, and measuring the quality of our deployment and training processes.

Deliver Product & Experience Updates for Current Stores - As we create new experiences, updates to current experiences, and enhancements to our proprietary product stack, your team will be responsible for working with our stores to ensure these are effectively launched with minimal disruption.

What You Will Be Doing

• Provide technical solutions for new store build-outs. You will be able to work effectively with hardware and software vendors to scope solutions.
• Ensure the systems run well in stores. Your team will be on-call to oversee our external Tier 1 support, and provide direct Tier 2 support. During system failures, you'll investigate and document causes, and work with our Product R&D team to develop solutions afterward.
• Arrange system test planning in terms of Windows/hardware firmware/bios version update or any other configuration of the system. Execute the updated plan to our Hong Kong store and all global stores.

What We Are Looking For

• Leadership Ability - you will be a leader in the organization and have a strong impact on company growth. We’re looking for someone able to lead through both strategy and execution.
• Management Experience - you have experience effectively managing teams of 5 or more, as well as multiple external contractors and vendors.
• Technical Knowledge & Experience – you should have technical expertise in hardware and networking installations. You must be able to handle the technical requirements of deployment by yourself if need be, including cabling, hardware assembly, wireless networking, and software installation.
• Operational Scaling - you have proven ability to scale an operational process, both as an individual contributor and a leader of large teams.
• Communication Skills – you should have impeccable written and spoken English communication skills. You should be comfortable communicating with a wide variety of stakeholders and teammates.
• Ability to Travel – you will need to travel to different countries, so the ability to travel up to 20% of your time is required.