Job Description

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Forsys Inc., is seeking the following. Apply via Dice today!

Field Support Engineer - VR/AR

Objectives of this Role

• One of our Client is looking for managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction of VR/AR (Virtual Reality/Augmented Reality) applications.
• Support Executives with demos of the technology and applications.
• Establish a trusted and strategic advisor relationship to help drive continued value of our products and services.
• Communicate effectively with both internal and external senior-level management on customer needs, maximize retention and growth, and learnings from the customer experience.
• Maintain existing customer success metrics and data as directed.
  
  

Daily And Monthly Responsibilities

• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.
• Work with Client’s Engineering and Operations team on a weekly basis to configure and deploy the SaaS platform and VR applications.
• Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals.
• Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deployments are on time.
• Collaborate, problem solve, and/or strategize upcoming client meetings with team members.
• Prepare necessary documentation or visuals for clients to demonstrate usage of Client’s Content Management Platform, Content recording application and VR/AR applications.
• Work with the sales and marketing team to help build customer references and develop case studies.
  
  

Required Skills And Qualifications

• Entry Level with Bachelors in Engineering with interest in MedTech, customer relations, account management, and customer success.
• Eligible candidates with 2-3 years of experience will be preferred.
• Strong verbal and written communication, strategic planning, and project management skills.
• Analytical and process-oriented mindset.
• Comfortable working across multiple customers in a deadline-driven environment.
• Active team player, self-starter, and multitasker who can quickly adjust priorities.
• Willingness to travel around the country 50% of the time.

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