Job Description

at Red 6

Santa Monica, CA / Engineering / Full-Time

Red’s 6 Mission

To build the best in-flight Augmented Reality flight training system in the world, and to create the most effective combat pilots on the planet.

The Role

We are looking for a talented and experienced IT Support Administrator to work across the Red 6 organization. You will provide support and technical assistance to internal customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.

Responsibilities

• Maintain computer systems and act as a first line of support for systems, and users
• Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc.).
• Maintain user PCs, including upgrades and configurations as needed.
• Assist with onboarding of new users.
• Maintain inventory of all equipment, software, and license users.
• Install, modify, and repair computer hardware and software.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Write training manuals.
• Maintain daily performance of computer systems.
• Walk user through problem-solving process.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur.

Qualifications

• 2+ years of experience working in a help desk environment.
• A+ Certification
• Flexibility to work a variety of shifts with minimal notice.
• Available to work regular overtime.
• Proficiency with macOS, Windows, and Linux (Debian based)
• Excellent oral communication skills.
• Detail-oriented in order to keep detailed notes on tickets.
• Ability to diagnose and resolve basic computer technical issues.
• General awareness of computer systems, PC repair, and network management.
• Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
• Ability to deploy, configure, and support operating systems on desktop and mobile.
• Understanding and appreciation for information security within systems and user devices.
• Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.

Extra/Preferred Skills

• BA in IT, Computer Science or similar relevant field.
• Microsoft Certified Systems Administrator or equivalent designation, preferred.
• Experience with Augmented Reality / Virtual Reality hardware.
• Ability to obtain government clearances.
• S+ Certification.

Note

Red 6 reserves the right to change its current benefits program at any time, in a manner that is consistent with applicable federal and state regulations

This job description is not a contract and confers no contractual rights, privileges, or benefits on any applicant or potential applicant. Red 6 has the right to change any and all terms of this job description, including, but not limited to, job responsibilities, qualifications and benefits. Nothing in this job description constitutes an offer or guarantee of employment.

Red Six Aerospace, Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

California: https://www.caljobs.ca.gov/vosnet/Default.aspx

Colorado: https://www.connectingcolorado.com/

Florida: https://www.employflorida.com/vosnet/Default.aspx

Under the California Consumer Privacy Act (“CCPA”), Red 6 Aerospace, Inc. operating company you are applying to work for (hereinafter, “we”, “our”, or “us”) may collect personal information and use it for certain business purposes as described below in this Job Applicant and Employee Privacy Notice. We are required to disclose the following information to California “consumers” regarding our collection of their personal information. Under the CCPA, “consumers” means California residents, including job applicants, employees, or contractors of a business.