Job Description
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Transforming Lives
The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.
With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.
The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.
Reporting to the Head of Creative Studio Manager, this position is responsible for ongoing technical support to faculty, staff and students using Extended Reality (XR) devices which include Virtual Reality (VR), and Augmented Reality (AR) devices. The position oversees XR demos and scheduling of demos in the XR Community Lab. This position will also provide support in the Creative Studio and One Button Studio as needed.
The Creative Studio is part of University of Miami Libraries’ Learning and Research Services. They provide expert support and consultation in the use of audiovisual, graphic design, and emerging technologies, as well as web development and image creation techniques. The lab also provides large format printing, 3D printing, digitization, and equipment rental services.
This is a full-time temporary one-year position that typically works Monday-Friday 12pm-8pm, though some flexibility in hours is required.
To learn more, see: library.miami.edu/studio
Essential Duties & Responsibilities
Responsible for providing support in the XR Community Lab (60%)
- Scheduling demos for the HTC Vive, Oculus Rift, Oculus Go, and Oculus Quest, Magic Leap, and any future XR headsets acquired. This includes working with Creative Staff and scheduling of Creative Studio student workers to assist in demos as needed.
- Manage the schedule for the XR Community Lab which includes demos as well as use by XR app student developers.
- Handle requests from patrons for XR software. This includes research on the requests, purchase, download, and personally doing some testing of the applications on the XR devices.
- Maintain XR hardware by performing updates, resetting circulating devices, charging devices, maintaining inventory, and sanitation of devices.
- Consults with faculty and teaching assistants on appropriate use of XR technology for instruction.
- Collaborates with Academic Technologies on XR technology usage and instruction.
- Trains and assists University faculty, staff, and students using XR technology through phone, email, one-on-one training, or workshop instruction.
- Record accurate statistics of Creative Studio usage and printing requests.
- Process and print orders for patrons on the large-format and 3D printers, and run first level maintenance and troubleshooting on lab printers.
- Process patron reservation and circulation of audiovisual equipment for check-in/out and run first level maintenance and troubleshooting on audiovisual equipment.
- Software and hardware support to patrons using the One Button Studio.
- Process digitization requests for patrons and provide high-quality digital files to patrons.
- Record accurate statistics of Creative Studio usage and printing requests.
- Handle printing fees, late charges and billing for the Creative Studio.
- Keep up to date on changes and upgrades in the software and equipment.
- Provide back-up audiovisual support for library events with videography or audiovisual assistance.
- Assist in printing and mounting pieces and posters for library exhibits.
- Assist library departments with multimedia projects.
- Provide back-up support and consultation for Creative Studio units established in branch libraries.
- Manipulate images/video and correct color as required using provided software and upload digital images to servers.
- Assists with training sessions and Creative Studio tours for University faculty, staff, and students on digital media related projects.
- Explore emerging technologies where appropriate.
- Other duties as assigned.
- Maintain helpful and supportive customer service behavior with all library customers.
- Provide excellent referrals to other services in the Learning Commons
- Establish effective interdepartmental relationships within and beyond the UM Libraries to increase unit effectiveness and disseminate information.
- SUPERVISION RECEIVED
- The VR/AR Specialist reports to the Head of Creative Studio. If that person is unavailable, they will report to the Associate Dean of Learning & Research Services.
- LEVEL OF CONTACTS
- Within the library, this individual works with all levels of library faculty and staff. In addition, this individual will work with students, faculty, and staff from University units such as Information Technology and Academic Technology and has occasional contact with outside vendors.
- Technical school, Associate degree, or working on degree
- Three years of experience (can be cumulative) in customer service, preferably in a technology related field
- Software and hardware troubleshooting skills
- Experience training others in technology software and/or hardware
- Computer skills and proficiency in Windows, Mac OS & iOS operating systems, Microsoft Office products
- Ability to work in a changing, progressive environment
- Excellent customer service skills
- Adobe Creative Cloud applications (especially in Adobe Premiere)
- Unity software experience
Job Status:
Full time
Employee Type:
Temporary
Pay Grade:
i103